Customer Experience Representative (高雄長庚)

Pursue Progress, Discover Extraordinary

Location: Taiwan

About the job

We are an innovative global healthcare company with a focus on immunology that extends to innovation in diabetes and transplant medicine. Across different countries, our talented teams are determined to deliver a best-in-class customer experience using the best of digital, artificial intelligence and personal know-how. With a focus on immunology that extends to innovation in diabetes and transplant medicines, we pursue progress to make a real impact on millions of patients around the world.

• Achieve annual sales target for territory.
• Business bridge between Company and responsible hospitals.
• To develop and maintain customer based on targeting profile.
• To identify and maintain relationship with KOLs.
• To provide professional expertise on the job.
• To take responsibility for hospital listing activities.

Main responsibilities

• Detailing product FAB for prescribing commitment.
• To provide company with competitive products, market intelligence and strategic customer related data.
• To resolve and respond to clients concern with adequate product knowledge and optimal selling skills.
• To develop and maintain good relationship with key doctors.
• To provide customers service support to hospitals.
• To fulfil the CENTRIX & ITS requirement in reporting and maintaining doctors record.
• To plan and execute the call plan based on targeting priority in CENTRIX.
• To support other colleagues and share experiences.
• To assist supervisor to solve market issues including listing.
• To ensure timely updates of territory competitor and generic information.
• To organize product presentation.
• Daily report punctually.
• To implement promotional programs made by marketing dept.
• To ensure compliance to policies.
• Perform other duties as assigned by management.
• Sanofi employee must understand of own roles and responsibilities in avoiding health risk (Health), preventing accidents (Safety) and environment protection (Environment). Involved in any such activities must comply with HSE policy.

About you

• University (Bachelor of Science)/Diploma major in Pharmacy or related fields is preferable.
• Business graduate (Bachelor of Commerce, Business Administration) is acceptable with successful experience in the industry
• Native in Mandarin and fluency in Taiwanese is a plus.
• 3 years' HP working experience in original company or 3-4 years' HP experience in local company with excellent performance
• Results Orientation
• Customer Orientation
• Communication
• Living the Company Spirit
• Selling Skills
• Territory Management
• Initiative
• Aggressive
• Coping with stress

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.
• Discover endless opportunities to grow your talent and drive your career, whether it's through a promotion or lateral move, at home or internationally.
• Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
• Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks' gender-neutral parental leave.