Customer Service Supervisor - Superviseur(e), Service À La Clientèle

Superviseur – Service à la Clientèle

Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you!

Sanimax is looking for a dynamic and involved person for the role of Customer Service Supervisor. As a member of the customer service team, the supervisor is responsible for supporting the team composed of 14 agents with varied tasks. This position requires communication with several departments to ensure collaboration between the different teams.

Nos avantages

• Salaire compétitif
• Programme de bonification annuelle
• Un programme complet d'assurance collective (dentaire, médicale, assurance vie, assurance invalidité, etc.)
• Télémédecine et Programme d'aide aux employés
• Télétravail à +/- 60% du temps (after the probation period)
• Fonds de pension with employer contribution
• Reimbursement of gym and physical activities
• Opportunities for development and professional advancement within the company.

Responsabilités

• Learn and master the role of an agent to be fully involved
• Maintain a human and understanding relationship with the team (on all shifts) to ensure the engagement of each
• Provide daily support to agents with coaching, follow-ups, training, and alignment
• Participate in setting up objectives and performance indicators
• Participate in the preparation and meetings of performance evaluation
• Provide support to customers for: Prices, billing, payment, general questions, improvement of customer satisfaction, service schedule or any other technical information
• Manage complaints, confirm the follow-up of the procedure and ensure a complete resolution
• Generate daily and weekly reports related to objectives
• Collaborate in the development and deployment of new products
• Participate in continuous improvement: By identifying opportunities, proposing innovative solutions, implementing new ways of doing things
• Respond to occasional requests of agents outside normal office hours

Exigences

• Microsoft Office Suite
• Mastery of the telephone system and its applications
• Bilingualism oral and written (French and English)
• Excellent oral and written communication
• Transport software and/or customer management (asset)
• Ability to demonstrate leadership on a daily basis
• Developed emotional intelligence
• Ability to perform multiple tasks and manage time effectively
• Sense of urgency, management of priorities
• Analytical and problem-solving skills
• Acute sense of customer service
• Flexibility and adaptation to unforeseen events and changes.

Give meaning to your career and help us make a difference: become a transformation champion!

Thank you for your interest in joining our team. Please note that we will only contact those whose applications are being considered.

At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer.