Customer Service Agent

Transformation Champion

Are you full of great ideas? Do you dream of building a greener future as part of a company that values your skills and opinions? Are you looking for a flexible employer that will give you the opportunity to grow within the company? This job is for you!

The agent will be responsible for answering incoming client calls and providing support for requests and orders. This position requires collaboration with various departments to ensure excellent service to internal and external clients.

Benefits include a competitive salary, a collective RRSP and comprehensive benefits program. The position is permanent and full-time, with a comprehensive group insurance plan (dental, medical, life insurance, disability insurance, etc.). There is also telemedicine and employee assistance program. Paid sick days, employer contribution to pension fund, and on-site gym are available.

Work schedule: Monday to Friday, daytime; 37.5 hours per week. Remote work is possible after the training period. An office presence is required one day a week, on Wednesday.

Responsibilities include managing incoming calls via a multi-line telephone system and making outbound calls. Prospecting with future and former clients. Providing customer support for prices, billing, payments, general questions, customer satisfaction improvement, service hours, and any other technical information. Entering orders and managing customer accounts (opening, closing, updating). Following up with clients regarding service (uncompleted calls, service improvement, appointment confirmation). Analyzing client information, asking appropriate questions, and recommending possible improvements to equipment and/or services. Identifying internal programs to execute work accurately and efficiently. Representing Sanimax with the highest degree of professionalism at all times. Performing various administrative tasks related to the customer service department (e.g., data entry).

Requirements and skills include a high school diploma, minimum of 2 years of customer service experience, bilingualism required (French and English). Strong customer service focus. Experience with Microsoft Office suite. Ability to manage multiple tasks and organize time effectively. Excellent oral and written communication skills. Sense of urgency. Ability to solve problems.

Give meaning to your career and help us make a difference: become a transformation champion!

Thank you for your interest in joining our team. Please note that we will only contact those whose applications are being considered.

At Sanimax, we see strength in diversity, and we are proud to be an equal opportunity employer.