Key Account Manager

Key Account Manager

Sandvik, Business Area Mining is a leading supplier of equipment, tools, services, support and technical solutions for the mining and construction industry, and our operations and organizations are spread around the globe. We offer you a world of opportunities and our diverse businesses and cross-border networks enable you to explore your potential and thrive.

Country: Zambia

Location: Kitwe, Copperbelt

The Role:

Managing strategically important customers, the Key Account Manager is responsible for developing, maintaining, and growing key customer accounts through an effective account management process incorporating the customers' strategic requirements with value propositions from Sandvik. Travel to key customer sites will be necessary, up to 50% of the time.

The role is equal parts managing our relationship to grow our overall market share, increase share of wallet, and drive customer loyalty, and managing information flow to and from our internal stakeholders to align the customer approach and understanding.

Key performance areas:

All employees and workers are required to conduct themselves in accordance with our EHS Vision to achieve Zero Harm to; our people, the environment we work in, our customers and our suppliers.

Create and manage a detailed Account Business Plan for each account, which sets out the future business growth of the account by aligning the organizations to co-create long term value within the relationship.

Develop relationships within both internal and external stakeholders to deliver effective engagement across all levels to ensure that identified value is captured.

Ensure that the value delivered by all the Sandvik offering is understood by the relevant customer stakeholders at all levels as it applies to them.

Measure the performance of the customer account against the expectations of the plan and adjust wherever necessary through effective and decisive action.

Your profile:

• Degree in engineering/business/management or a minimum of 10 years experience in Sales of Heavy Equipment and after sales experience.
• English language proficiency
• Basic Computer Literacy
• Knowledge of Sandvik products and/or services and their applications will be an added advantage
• A valid driver's license
• High sense of identifying and delivering value
• Goal driven and have a track record of achieving those great results through teamwork and collaboration.
• Excellent communication skills
• Business development and sales experience with demonstrated growth results.
• Demonstrated ability to identify and successfully execute a plan to achieve a desired outcome
• A high level of initiative, drive, and determination to set targets and achieve goals through exceptional levels of customer satisfaction is a key consideration in the selection for this position.
• Physical and medical ability to work in a mining environment

How to apply:

Please apply online through Workday (ESS) or access the Sandvik website www.home.sandvik/en/careers.

Notice period on all positions is 30 working days from date of resignation, unless otherwise agreed to by managers.

Zambian National is a must

Female candidates are encouraged for this role.

Applications close: TBA