IT Support Specialist

IT Support Level 1

We are seeking a motivated IT Support Level 1 professional to join our client's team, providing technical assistance and support for end-users in a fast-paced environment. The ideal candidate has foundational experience with Microsoft technologies and is eager to expand their technical skill set.

Key Responsibilities:

• Serve as the first point of contact for IT support requests, troubleshooting issues related to hardware, software, and connectivity.
• Deploy and configure devices using Microsoft Autopilot, ensuring a smooth and consistent onboarding experience for end-users.
• Assist with user and device management in Azure AD, including basic administration and supporting cloud-based workflows.
• Support and maintain Lenovo laptops and desktops, including hardware diagnostics and warranty coordination.
• Provide day-to-day support for the Microsoft Stack, with a focus on Microsoft Teams, Office 365, and related collaboration tools.
• Document incidents, resolutions, and work performed in the ticketing system.
• Deliver excellent customer service, escalating complex issues to higher support tiers when required.
• Participate in routine IT operational tasks, such as inventory management and software installations.

Requirements:

• Some hands-on experience with Microsoft Azure (e.g., user management, troubleshooting).
• Familiarity with Microsoft Autopilot for seamless device provisioning.
• Experience supporting Lenovo hardware, including basic troubleshooting.
• Working knowledge of Microsoft Teams, Office 365, and general Microsoft productivity applications.
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal abilities.