IT Specialist (customer Support)

It Specialist (Custsupt)

You will serve as an IT SPECIALIST (CUSTSPT) in the COMMAND OPERATIONS DEPARTMENT, INFORMATION SYSTEMS DIVISION of FLEET READINESS CENTER SOUTHWEST located at Naval Air Station Coronado North Island San Diego, California.

Responsibilities include:

• Providing designated NMCI Points of Contact (POCs) with guidance on application of NMCI business rules.
• Applying knowledge of NMCI plans and objectives to identify and integrate technology refreshment efforts and ensure the Command has access to advanced capabilities that are essential to cost-effective performance of the mission.
• Initiating requests for specialty hardware or software acquisition when the need is validated and approved for IT resources outside the current scope of the negotiated baseline offering (e.g. legacy applications).
• Providing reports and presenting briefings to management on issues or changes affecting NMCI.
• Providing training to the team as required ensuring team members are fully capable of supporting customers.
• Providing oversight to the team in processing all new orders, service requirements and proposed Moves, Adds and Changes (MACs).

Requirements include:

Conditions of Employment:

Qualifications:

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-11 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following:

• Applying broad knowledge of IT infrastructure to advise customers on services available.
• Assisting customers with issues related to accounts, computers, software, hardware, and determining appropriate solutions.
• Integrating a range of different technologies and systems into an overall functional business process.
• Utilizing knowledge of work processes, emerging technologies, and customer requirements.

Your experience must reflect skill in the following areas: attention to detail, customer service, oral communication, and problem solving.

Additional qualification information can be found from the following Office of Personnel Management website.