Customer Service Representative

Customer Service Representative

Our client, a respected non-profit organization, is seeking a compassionate and reliable Customer Service Representative to join their mission-driven team. This is an excellent opportunity for someone who values community engagement and enjoys helping others in a fast-paced environment.

Key Responsibilities:

• Respond to inquiries from clients, donors, and community partners via phone, email, and in-person with professionalism and empathy.
• Provide accurate information about programs, services, and events.
• Assist with resolving concerns and directing inquiries to appropriate staff or departments.
• Maintain detailed records of client interactions in the organization's database.
• Support fundraising efforts, outreach events, and program activities as needed.
• Collaborate with team members to ensure excellent service and a positive client experience.

Requirements:

• Previous customer service experience, ideally within a non-profit or community-focused organization.
• Strong communication and interpersonal skills.
• Ability to multitask and maintain attention to detail.
• Proficient in Microsoft Office Suite and comfortable learning new systems.
• Positive attitude and commitment to the organization's mission and values.