Customer Service Representative

Customer Service Representative

At Robert Half, we help organizations build exceptional teams by connecting top talent with rewarding career opportunities. Our client is seeking a customer service representative to join their growing team. The ideal candidate is professional, empathetic, and thrives in a fast-paced environment where delivering outstanding customer experiences is the priority.

Key responsibilities:

• Respond promptly to customer inquiries via phone, email, and chat
• Provide accurate information about products, services, and company policies
• Resolve customer concerns and issues effectively and courteously
• Document customer interactions in CRM systems
• Collaborate with team members to address customer needs and escalate cases as required
• Identify opportunities to improve processes and enhance customer satisfaction
• Uphold company standards for professionalism and confidentiality

Requirements:

• High school diploma or equivalent; post-secondary education is an asset
• Previous experience in customer service or a call center environment preferred
• Strong communication and interpersonal skills
• Proficiency with MS Office Suite and CRM software
• Ability to multitask, prioritize, and adapt to changing priorities
• Positive attitude, reliability, and a genuine desire to help others

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan.