Customer Service Agent

Customer Service Agent

Our client, a dedicated non-profit organization focused on community impact, is seeking a professional and personable Customer Service Agent to join their team. This role is ideal for someone who thrives on helping others and excels in a fast-paced, mission-driven environment.

Key Responsibilities:

• Provide prompt, courteous assistance to clients, donors, and community members via phone, email, and in-person interactions.
• Address inquiries about programs, services, and events, ensuring accurate information is provided at all times.
• Resolve questions and concerns, escalating complex issues to appropriate team members as necessary.
• Record all client interactions and important details accurately within the organization's system.
• Support administrative and outreach initiatives, including event registration and volunteer coordination.
• Uphold the organization's values and commitment to exceptional service in every interaction.

Requirements:

• Previous experience in customer service or call center environments; experience within a non-profit or community-based setting is a plus.
• Strong verbal and written communication skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Proficiency with Microsoft Office Suite; ability to quickly learn internal systems.
• Commitment to upholding the mission and values of a non-profit organization.
• Positive, collaborative attitude and a willingness to go the extra mile for clients and team members.