Bilingual Spanish Customer Service Representative

Bilingual Spanish Customer Service Representative

We are looking for a dedicated and compassionate Bilingual Spanish Customer Service Representative to join our team in San Diego, California. In this contract to permanent position, you will be at the forefront of delivering exceptional service to individuals seeking support, referrals, and information. This role provides an opportunity to make a meaningful impact in the non-profit industry while working in a mission-driven environment.

Responsibilities:

• Respond to incoming inquiries via phone, chat, or email, providing accurate information and assistance.
• Document interactions and updates promptly in web-based systems to maintain accurate records.
• Stay informed about available community services and resources to offer appropriate referrals.
• Collaborate with internal teams to ensure the needs of clients are addressed effectively.
• Deliver outstanding customer service by handling communications with professionalism and empathy.
• Utilize CRM platforms and other computer systems to manage customer interactions efficiently.
• Assist clients with benefit and billing-related questions, ensuring clarity and resolution.
• Support the organization's outreach efforts by providing thorough and timely responses.
• Adhere to established protocols and procedures to uphold service quality standards.
• Participate in training sessions to enhance skills and knowledge relevant to the role.

Requirements:

• Associate's degree or higher preferred, or equivalent combination of education and experience.
• Minimum of 1 year of experience in a call center or customer service role.
• Background in social sciences such as public health, social work, psychology, or sociology is advantageous.
• Exceptional verbal and written communication skills in both Spanish and English.
• Proficiency in web-based systems, CRM tools, and Microsoft Office applications.
• Ability to handle inbound calls and assist customers with inquiries effectively.
• Strong organizational skills and attention to detail in documenting interactions.