Luminize - Director Of Client Services, Ecommerce

Director of Client Services, eCommerce

Luminize, one of the top 5 Amazon sellers in the US, is looking for top performers to grow with us. We're shaping brand stories, driving scalable growth, and setting new standards for what performance looks like on the world's biggest retail platform. We're looking for a Director of Client Services, eCommerce to lead our Brand Management, Content, and Advertising departments.

This role requires a dynamic leader with extensive experience in Amazon services, strong people management skills, and a proven ability to drive operational efficiency and client satisfaction, including:

• Department Oversight
• Team Leadership
• Operational Efficiency
• People Management
• Strategic Initiatives
• Training and Development

What you bring:

• Extensive experience in Amazon services, particularly in Brand Management, Content, and Advertising roles
• Advanced understanding of Amazon's platform, tools, and strategies
• Proven leadership experience, including managing multiple departments or large teams
• Excellent client relationship management skills, with a focus on retention and satisfaction
• Experience in process improvement and driving operational efficiency
• Bachelor's degree in Marketing, Business, or related field (or equivalent experience)

You'll be based in Symphony Towers, one of San Diego's premier office spaces that offers:

• Stunning views of the city and coastline
• Free access to the building gym
• Discounts at restaurants and cafes in the tower
• Secure bike racks in the building and 24/7 paid parking in a nearby downtown structure
• Close walking distance to 100+ of the top bars, restaurants, and coffee shops

Our office is designed for comfort, productivity, and collaboration, featuring:

• Ergonomic standing desks and high-quality workstations
• A fully stocked snack bar, espresso machine, and cold drinks
• A welcoming team lounge area and sunny workspaces
• A clean, modern space where we can do our best work together

We've listed a broad salary range of $150,000-$225,000/year to account for varying levels of experience, skill sets, and leadership depth. Where you land in the range will depend on how your background aligns with this role. We're committed to compensating based on value and impact, not just years on paper, and we're happy to have open conversations throughout the process.

Our people are our #1 priority. Our benefits include:

• Multiple medical plan options through Anthem Blue Cross
• Dental & vision insurance (including orthodontia and annual exams)
• Pet benefit program with savings on vet care, products, and services
• Paid vacation (accruing up to 120+ hours/year with rollover and cap)
• Paid holidays annually
• Coverage for spouses/domestic partners and dependents under 26
• Benefits begin on the first of the month after your hire date

At Luminize, growth isn't just something we drive for our clients; it's our mindset and a big priority for our people. We offer clear career paths and leveling guidelines so you always know where you stand, what's next, and what skills and experience you need to get there. We're proud of our strong track record of promoting from within. Many of our team leads and managers started in independent contributor roles and grew by consistently showing initiative, curiosity, and impact. We only hire externally when needed, because we believe the best future leaders are often already here. You'll also benefit from:

• Mentorship from experienced managers during 1:1s and annual performance reviews
• Cross-functional exposure to departments including content, brand management, software, supply chain, operations, and catalog
• Learning resources, including Udemy course access, and additional training programs and courses
• A culture that encourages asking questions, trying new things, and leveling up together

Luminize is a full-service Amazon growth partner helping brands achieve next-level success in a competitive digital marketplace. From creative strategy to advertising and analytics, we combine expertise and hustle to fuel results for brands in CPG, health, wellness, beauty, and Beyond. We're not your typical agency, and we like it that way. We operate with transparency, celebrate wins often, and treat every brand like it's our own.