Client Success Associate

Client Success Associate

Join our team to support the customer success department by managing client accounts. You will resolve complex customer issues using various tools and systems while developing data analytical reports for account reviews. Your role will include crafting strategies to retain and grow the customer base, identifying buying traits, and developing leads for the sales team. You will also ensure that lab operations adhere to standard operating procedures and quality standards for donor screening and confirmatory testing. Additionally, you'll coordinate with internal teams to provide timely responses.

Responsibilities:

• Manage client accounts and support customer success initiatives.
• Resolve complex customer issues using multiple tools and systems.
• Generate data analytical reports for monthly and quarterly account reviews.
• Develop strategies to retain and grow customers, and identify buying traits.
• Ensure adherence to standard operating procedures and quality standards.
• Coordinate with internal teams for timely responses.

Essential Skills:

• Experience in Business Operations, Customer Success, Account Management, or related fields.
• Three or more years in a leadership role with negotiation, growth, and customer success experience.
• Proficiency in Salesforce, MS Outlook, MS Word, and Microsoft Suite.
• Strong skills in account coordination, client engagement, and negotiation.

Additional Skills & Qualifications:

• High school diploma required; bachelor's degree preferred.
• Experience managing large enterprise to mid-market healthcare clients.
• Familiarity with IT systems such as RCM and telehealth.
• Experience with tools like Zendesk, Halo, ServiceNow, and Microsoft Teams.
• Background in expanding client relationships, preferably in business development roles.

Job Type & Location:

This is a Contract to Hire position based out of San Antonio, TX.

Pay and Benefits:

The pay range for this position is $28.00 - $32.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in San Antonio, TX.

Application Deadline:

This position is anticipated to close on Dec 16, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.