Assistant Manager, Online Customer Experience
Samsung
Digital Platform Manager
Role and Responsibilities
Manage the development, updates, feature enhancement, and content strategy and drives performance of the website(s) and mobile app (iOS / Android).
Ensure all digital platforms are responsive, user-friendly, fast-loading, and SEO/ASO-optimized.
Drive marketing campaign & collaborate with designers, marketers, developers to implement new features and functionality via campaign publishing.
Conduct regular QA testing, troubleshooting, and bug fixing.
Manage 3rd-party integrations, plugins, APIs, GTM, Floodlight and tools. Proficiency in HTML, CSS, JavaScript, and app development frameworks.
Quality Assurance, the shop app features, functionalities and content accuracy.
Schedule projects, resources and reports.
Collaborates with cross-functional with the development of the shop app in both the regional and local.
Skills and Qualifications
Bachelor in marketing, business administration or related fields.
3 to 5 years of experience in eCommerce app operation, marketing, and service planning.
Experience in customer experience, user experience enhancement projects.
Exceptional interpersonal skill and teamwork.
Strategic planning.
Goal Orientation.
Fluent in English communication.
Innovation & Creativity.