Customer Service Agent (financial Services)

Customer Service Advisor

We are hiring customer service advisors to work with one of Ireland's leading pillar banks in our Customer Engagement Centre in Dundalk.

This isn't just a job, it's your chance to launch a career you'll love, in a company that values your unique talents and invests in your growth. We foster an "uncommon culture" built on support, development, and recognition, where hard work and commitment are truly valued. You'll unlock unrivalled benefits, with comprehensive training and development programmes as standard to help you reach your full potential.

About the Role:

This role will involve handling personal lending applications and enquiries with our most valuable asset, our customers within the Republic of Ireland and the UK over the phone. One of our guiding values is we put the customer at the centre of everything we do. We give customers the right experience first time every time, and provide a complete, consistent and connected experience which is simple and efficient. Backed up by the support of Ireland's biggest bank, you will be in control of helping customers do business with us.

As this role includes selling both regulated and non-regulated products, candidates will be required to become accredited in these product categories by completing qualified financial advisor modules, in a specified timeframe.

Key Responsibilities Include:

• Handle a variety of inbound and outbound calls from customers
• Build rapport with each customer by understanding their needs and identifying additional sales opportunities.
• Take ownership and resolve each situation to the customer's satisfaction.
• Handle and resolve customer queries/requests in a timely manner and with a first call resolution approach.
• The successful candidate must be an excellent communicator and have superior people skills. You should enjoy working in a fast paced, target driven environment. You must be comfortable presenting products & services over the phone and have proficient IT & administration skills.

Required Skills/Capabilities:

• Track record of delivering a consistent level of exceptional service to customers
• Proven track record delivering strong results against agreed targets
• Excellent communication skills both verbal and written.
• Given the MCC requirements of this role, a commitment to becoming fully accredited with minimum requirement of successfully passing APA Loans (Loans & Regulations) within probationary period together with working towards achievement of full QFA status.

A 7-week training period (requirement to successfully pass exams (product knowledge & systems) at end of induction including meeting required call evaluation standards).

We Offer:

• Salary: Salary of €28,000
• Bonus: Performance-related bonus of €3,000 annually
• Healthcare & Pension: Private health insurance (LAYA) and company pension scheme
• Annual Leave: 20 days paid per year, plus 1 additional day for every year based on tenure - up to 25 days
• Training: Full training and on-going coaching provided
• Rewards: Monthly performance and engagement incentives
• EAP: Employee assistance programme
• Development: Talent management programmes and career development opportunities
• Performance Review: Annual performance review process linked to pay reviews
• Refer A Friend Incentive: Earn €1,000 per referral!
• Perks: VIP Premier League tickets, 1878 access to the 3-arena, social nights & much more!

Our award winning 'CEC' prides itself on having one of the best environments to grow your career. We have numerous ongoing development courses (nationally accredited and award winning) for all our high potential high performers, some of the best employee benefits in the country: including healthcare, pension, VIP Premier League tickets, 1878 access to the 3-arena for all employees, monthly employee social nights and much much more…