Renewal Support Analyst - Remote Eligible

Renewals Support Analyst

As the leader in Identity Security, SailPoint continues to grow globally. We are a US based, publicly traded company, headquartered in Austin, Texas. SailPoint is not only the leader in the cloud enterprise space, but our governance security solutions also secure and enable thousands of companies worldwide. This would be a remote setting role based in India. We are seeking a highly-detail oriented and process-driven Renewals Support Analyst to join our Renewals team. This role will play a critical part in supporting our Renewal Managers by managing the administrative and operational components of the renewal cycle. This includes validating customer entitlements, gathering contractual documentation, building baseline quotes, and developing structured renewal spreadsheets. The ideal candidate has strong analytical skills, is proficient in Excel, and can thrive in a fast-paced, global environment.

Responsibilities

• Review customer entitlements and validate current subscriptions, licenses, and services across internal systems.
• Pull and organize customer contracts, order forms, and amendments to build accurate renewal profiles.
• Create and maintain baseline quotes and renewal spreadsheets for use by Renewal Managers.
• Develop and manage Excel spreadsheet that summarize renewal terms, product details, pricing, and timelines.
• Coordinate with cross-functional teams including CS Operations, CSMs, Deal Desk, and Finance to ensure data accuracy.
• Maintain and update internal systems (Salesforce, CPQ, etc.) with current contract and customer data as needed.

Required Skills/Experience

• Bachelor's degree or equivalent comparable experience.
• 2-4 years of experience in renewals operations, renewals support, or a similar administrative role, ideally in a SaaS or cloud environment.
• Strong proficiency in Microsoft Excel and experience working with CRM and CPQ tools.
• High attention to detail with strong organizational and analytical skills.
• Excellent written and verbal communication skills in English.
• Ability to work independently and collaborate with remote teams across multiple time zones.
• Ability to work through multiple SailPoint commercial software systems.
• Familiarity with SaaS contracts, subscription models, and revenue recognition principles.
• Prior experience supporting Renewal Managers or Customer Success functions.
• Experience working with global teams or stakeholders.

What Success Looks Like in the Role

Within the First 30 Days:

• Goal: Have a solid grasp of tools, processes, and expectations.
• Completed onboarding and relevant system/tool training (e.g., SalesForce, CPQ, contract systems, Excel templates)
• Understand the renewal lifecycle and their role in supporting Renewal Managers.
• Established working relationships with Renewal Managers, CSMs, CS Operations, Deal Desk.

By 60 Days:

• Goal: Independently supporting Renewal Managers with accurate, timely deliverables.
• Independently scrub and build accurate and complete renewal packages, including:
• Renewal Sheets
• Baseline Quotes
• Maintained renewal sheets with minimal errors.
• Regularly collaborate with cross-functional stakeholders to resolve data inconsistencies.

By 90 Days:

• Goal: Are seen as trusted, reliable partners in the renewal workflow and are contributing to scale and process improvements.
• Consistently deliver high-quality, error-free renewal packages ahead of renewal timelines.
• Proactively identify data issues or missing information before it becomes a blocker.
• Recognized by cross-functional partners and Renewal Managers as integral to the success of the renewal process.

About SailPoint India and Our Benefits

• Nestled in the heart of Pune, a bustling hub of technology and culture, the office exemplifies SailPoint's commitment to excellence. Surrounded by a vibrant atmosphere, the Pune office serves as a strategic center for the company, where cutting-edge solutions are crafted and implemented to address the ever-evolving challenges in identity security. With a team of highly skilled professionals, the office embodies SailPoint's values of Integrity, Innovation, Impact and Individuals. Our Pune team works under a hybrid model enjoying the office 3 days a week (unless otherwise specified).
• Our benefits program offers medical insurance for employees and their dependents, accident insurance and term life insurance for all employees. All premiums are paid by SailPoint.
• Company sponsored health-checkups for employees and discounted rates for dependents
• Annual performance bonus
• 24 Leaves every year in addition, 10 holidays
• Flexible Work hours

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact hr@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.