Technical Support Specialist

Technical Support Specialist

The Technical Support Specialist supports the implementation, operations, and maintenance of an effective technology stack focused on delivering the support needed for the SGB business. Providing support through both ServiceNow and 'at-elbow', and working with other members of the SGB IT Team and 3rd party suppliers, as well as stakeholders in the local business, this role assists in supporting, implementing, and maintaining all IT/IS/PLM solutions. Responsibility for the day-to-day operational delivery of the technical solution also resides with the Technical Support Specialist. The Technical Support Specialist is knowledgeable in most aspects of the Information Technology deployed in the SGB business.

Scope of Responsibilities:

• Provide day-to-day operational IT support for business users across: Newport (primary site), Cwmbran (offsite location), Brackley (smaller user base supported remotely)
• Ensure continuity of IT services ("keeping the lights on") across all supported sites.
• Manage and resolve: support tickets, incidents and system failures, service requests (e.g., new PCs, hardware deployment)
• Contribute to project-related activities when required, although this is a smaller portion of the role.
• Opportunity to get involved in improvement initiatives beyond BAU support.

What you'll bring: Knowledge, Experience, Training and Qualifications:

• Ability to manage and prioritize stakeholder expectations at all levels ranging from end user up to C-level
• An ability to communicate complex technical issues to business users
• An ability to work in a fast-paced environment with a dynamic and flexible approach, as well as the ability to work under pressure
• A collaborative approach to delivery working with various technical and business departments
• Good working knowledge of networks, server and client products
• Be able to handle a high degree of multi-tasking
• Knowledge of the overall functioning of the information system and its configurations
• Excellent oral and written communication skills, including presentation skills
• Good communicator with the ability to form and maintain good relationships internally and externally
• Strong interpersonal, negotiation and influencing skills
• Results orientated and organized with the ability to plan and deliver against deadlines
• Strong analytical, planning and problem solving skills
• The ability to work with a minimal level of supervision and intervention
• Self-motivated and possessing the ability to work on own initiative as well as within a team

Company Information:

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Seats is one of the world's leading manufacturers of aircraft seats, for both crew and passengers. 1 million Safran Seats-manufactured aircraft seats are currently in service with air fleets around the world.

Locate your future workplace:

Llantarnam Industrial Park NP44 3HQ

Cwmbran

England United Kingdom