IT Technician

Information Technology Technician

Job Summary: The Information Technology Technician, IT Tech, will support customers directly, handling issues across all technology including workstations, printers, networks, and vendor-specific hardware and software. This role will be the escalation point for a team of four L1 specialists, and will need to have strong understanding in networking, switching and routing, VPNs, and VOIP systems.

Essential Job Functions:

• Support local clients directly, handling issues across all technology including workstations, servers, printers, networks, and vendor-specific hardware and software.
• Respond to requests for technical assistance via phone, chat, or email, and providing regular updates to customer on their support requests.
• Diagnose and resolve technical issues and logging all customer interactions into ticketing system.
• Providing customers with support for corporate owned assets (primarily workstations, laptops, servers), which will include basic help desk support up to advanced troubleshooting.
• Troubleshoot and resolve problems for all networked devices (desktops, laptops, tablets, cell phones, printers, routers, switches, WAN and LAN connectivity).
• Communicate to customers: keeping them informed of progress, notifying them of impending changes, agreed outages, etc.
• Maintain specific knowledge of the customer and how IT relates to their business strategy and goals.
• Document internal processes and procedures related to duties and responsibilities.
• Additional duties may be assigned, as required.

Job Requirements

Required Competencies: Education/Experience

High school diploma or GED equivalent and a minimum of 1 year of relevant information technology experience. AA/AS degree in related field and/or undergraduate courses in related fields, preferred. Minimum of 3+ Years of experience in Desktop Support.

Knowledge, Skills, and Abilities

Experience with Active Directory Administration, Exchange On-Premise and Office 365 Administration, understand of VPN's (User provisioning / administration, Understanding of Azure AD Sync and 2FA). Understanding of TCP and UDP protocols. Monitoring and verifying backup solutions and troubleshooting backup issues. Basic understanding of Mac OS, iOS (cell phones). Certification (I.e ComTIA, CCNA. Etc) is a plus. Experience with VOIP troubleshooting is a plus. Experience with SCCM, MDT or other imaging software a plus. Knowledge in printer configuration and maintenance. Knowledge in computer maintenance. Ability to detect and troubleshoot network problems. Familiarity with desktop support. Ability to interpret layout drawings. Knowledge in safe lifting techniques. Knowledge in Microsoft Windows operating systems (Windows XP, 7, 10). Knowledge in network cable installation.

Leadership Skills / Management Skills / Personal Skills

Ability to self-manage with minimum supervision. Good verbal and written communication skills, and customer service availability. Good time management. Strong problem-solving abilities and attention to detail. Travel Specificity: Potential travel between Irvine, California and other locations up to 10%.

But what else? (advantages, specific features, etc.)

Work Environment: The work environment is in the office. Noise level in the office is typically quiet. Experience in Relevant Business Sector: Experience within the aerospace industry a plus, but not required. Other Requirements: 1. Must be authorized to work in the United States without company sponsorship. 2. This position requires use of information or access to hardware which is subject to the International Traffic in Arms Regulations (ITAR). All applicants be U.S. persons within the meaning of ITAR. ITAR defines a U.S. person as a U.S. citizen, U.S. permanent resident (i.e. green card holder), political asylee or refugee. Safran is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law. We are committed to fostering a diverse, inclusive, and respectful workplace where all employees feel valued and empowered to contribute fully.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Electronics & Defense offers its customers onboard intelligence solutions allowing them to understand the environment, reduce mental load and guarantee a trajectory, even in critical situations, in all environments: on land, at sea, in the sky or space. The company harnesses the expertise of its 13,000 employees towards these three functions: observe, decide and guide, for the civil and military markets.

Locate your future workplace

2802 Safran Drive TX 75052 Grand Prairie Texas United States