Customer Support Administrator

Customer Support Administrator

Safety in the sky....supported by you! Based at our MRO (Maintenance, Repair & Overhaul) site, and as part of our Customer Services and Support team, as Customer Support Administrator, you'll work with a great and knowledgeable team. You'll have opportunities to learn and progress, with investment being made on site it's an exciting time to join our growing local team! Looking after the people who make Safran great is a priority for us. We offer a range of benefits designed to support you, both in and outside of work. • We value your time: We have an early finish on a Friday, giving you time to recharge. • Time to unwind: Start with 25 days of holiday, plus UK Bank Holidays, and we offer options to buy or sell days to fit your needs. • Sharing in our success: We believe in rewarding your contributions with an annual bonus and share scheme options. • Planning for your future: We offer a generous pension scheme, with up to 8% matched contributions, and life assurance at 4x your salary. • Making your work life easier: Enjoy onsite parking, including EV chargers, a subsidized restaurant, bicycle storage, and shower facilities. • Flexibility that works for you: We offer a wide range of flexible benefits and working options (role dependant), enhanced maternity and family friendly benefits, because we know everyone's needs are different.

Job Requirements

What do I need to succeed in the role? • Strong commercial skills • Effective external customer management skills. • Effective communication skills throughout all levels of the business. • Good organizational and planning skills. • A flexible approach with ability to adapt to different working environments. • Highly in-tune with the voice of the customer. • A keenly developed sense of right first time attitude towards quality. • Highly motivated, takes accountability, delivers excellence and respects internal and external customers. • Experience in a similar role is desirable but not essential. The key attributes to be successful in this role are to be enthusiastic, dedicated, highly motivated, good communicator and a strong attention to detail. At Safran, we understand that diversity and inclusion make teams stronger and more effective, and as an organization, we are committed to fair and equitable employment practices for everyone. We also know that some candidates may be put off applying for jobs where they don't meet 100% of the criteria outlined in the advert, however, we encourage you to apply if you can demonstrate a variety of skills and experiences relevant to the requirements of this role. We will consider all applicants who meet the minimum requirements regardless of their age, identity or background. Please apply by uploading a CV, and if your experience matches what we're looking for, one of our recruitment team will give you a call. Offers of employment will be subject to a relevant level of company security vetting, which may include a criminal record check.

Company Information

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day.