Customer Service Manager H/M

Customer Service Manager

Serve as the main point of contact for assigned customers, ensuring alignment on expectations and service performance. Manage contract review, execution, and annual performance assessments. Coordinate overhaul planning, logistics, documentation, and follow-up of landing gear shop visits. Support commercial activities: quotation preparation, invoicing follow-up, credit notes, and sales reporting. Lead post-delivery support including warranty claims, technical inquiries, and AOG requests. Monitor service performance indicators and drive continuous improvement initiatives.

Bachelor's degree in Business Administration or Engineering (or related field). 5+ years of experience in Customer Service, Program Management or related functions. Strong communication, negotiation, and teamwork skills. Experience working in cross-functional environments. Advanced English (written and spoken). Results-driven mindset with attention to detail and a commitment to customer satisfaction.

Lead and strengthen the relationship with our customers, ensuring contractual commitments are fulfilled while coordinating internal operational, technical, and commercial teams to deliver high-quality service.

Safran is an international high-technology group, operating in the aviation (propulsion, equipment and interiors), defense and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable and accessible. Safran has a global presence, with 100,000 employees and sales of 27.3 billion euros in 2024, and holds, alone or in partnership, world or regional leadership positions in its core markets. Safran is in the 2nd place in the aerospace and defense industry in TIME magazine's "World's best companies 2024" ranking. Safran Landing Systems is the world leader in aircraft landing and braking systems. Its expertise covers the entire life cycle of its products, from design and manufacturing to maintenance and repair. The company has partnerships with more than 25 airframers in civil, regional, commercial and military transport, supporting more than 35,000 aircraft and making over 100,000 landings every day.

Av. De la Noria Parque Industrial 76220

Queretaro

Mexico