Aviation Customer Support Representative (CSR) Manager

Safran Helicopter Engines

Customer services and support in Bankstown, New South Wales, Australia. Permanent, full-time position requiring a Certificate/Diploma/Advanced Diploma and more than 3 years of professional, engineer, and manager experience.

Job Title: Customer Support Representative (CSR) Manager

Job Description: Are you passionate about delivering exceptional customer experiences and leading high-performing teams? As CSR Manager at Safran Helicopter Engines Australia, you'll mentor and guide a team of Customer Support Representatives to provide top-notch service while supporting sales of spare parts, tooling, accessories, and services across the region. This is your chance to make a real impact in a global aerospace leader and help shape a customer-focused culture. Key responsibilities include leading and mentoring the CSR team, supporting commercial managers, managing external communications, and fostering an entrepreneurial culture.

Skills & Qualifications: Tertiary qualifications in Management, Business, or Engineering, or equivalent relevant experience. Postgraduate or master's qualification in Business Administration, Accounting, Commerce, Economics, or Finance is desirable but not essential. Project management training or certification is advantageous. Proven experience leading a Customer Service team in an aviation environment and at least 4 years of experience as an Aviation Customer Service Representative are preferred.

To Apply: All applications should include a covering letter and up-to-date CV and be submitted to the attention of Human Resources quoting reference number CSRM0925. To submit your application on our website, it is best to use a desktop. If you have any issues submitting your application, please contact Jessica on 02 9796 6600.

Company Information: Safran is an international high-technology group operating in the aviation, defense, and space markets. Its core purpose is to contribute to a safer, more sustainable world, where air transport is more environmentally friendly, comfortable, and accessible. Safran Helicopter Engines is the world's leading manufacturer of helicopter engines, with more than 75,000 produced since being founded.