Senior Customer Success Manager

Senior Customer Success Manager

An awesome opportunity has arisen for a Senior Customer Success Manager to join our team! The Senior Customer Success Manager role will partner with our SC customers as they transition from onboarding to ensure long term success with the platform. This role will build and maintain deep and meaningful relationships with key customer stakeholders and act as an advocate internally, collaborating with Sales and Product teams to contribute to the ongoing improvement of our product and processes. This role is centered on working with customers to achieve their business goals, acting as an advisor to our customers and aligning new uses of the platform and its features with tangible customer outcomes that inspire our customers to champion the SC platform.

How You'll Spend Your Time:

• You'll manage a book of business and ensure the retention, net growth, and platform adoption within your portfolio.
• You'll seek and identify growth opportunities with discovery questions and creative ways to solve problems that can broaden the impact of SC.
• You'll build and maintain strong relationships with key customer and business stakeholders.
• You'll develop and execute comprehensive strategies to retain and grow your customers.
• You'll align key results to tangible business outcomes and establishing ROI.
• You'll deliver training and best practices as our customers expand and grow their teams.
• You'll command a strong understanding of our product functionality and seamlessly translate business use cases to existing functionality, while identifying new ways of working with new features.
• Think Customer! With a deep understanding of our customer and their needs, you'll advocate for them internally and support product development.

About You:

• You bring prior experience as a Customer Success Manager for a SaaS product.
• You bring deep experience in any of the following industries: construction, manufacturing, logistics, and/or infrastructure.
• You have demonstrated ability to coach and mentor others as a senior member of the team.
• You bring a background in leveraging data through a variety of tools to inform and execute strategies that encourage product adoption.
• You have persuasion and presentation skills, with the ability to communicate up and down an organization.
• You are passionate about building lasting relationships with customers and colleagues.
• You're an active listener and can understand customer pain points and take action.
• You enjoy working in a dynamic scale-up organization that puts customers at the heart of what we do.

At SafetyCulture, We Care About People And Growing The Team, Through:

• Equity with high growth potential, and a competitive salary,
• Flexible working arrangements, we encourage you to create the best work blend while working from your home and the local SafetyCulture office;
• Access to professional and personal training and development opportunities; Hackathons, Workshops, Lunch & Learns;
• We encourage involvement in the community, open source work, attending talks and events, and experimenting with new technologies.
You'll also receive other perks such as:
• In-house Culinary Crew serving up daily breakfast, lunch and snacks
• Wellbeing initiatives such as subsidized fitness programs, EAP services and generous parental leave policy
• Quarterly celebrations and team events, including the annual Shiplt global offsite
• Table tennis, board games, gym sessions, book club, and pet-friendly offices.