Customer Experience Agent

Customer Experience Agent

We are looking for outgoing, detail-oriented candidates to join our Customer Experience team, providing vital support in a thriving workplace! This is a critical branch of our operations here at SafeStreets USA to provide home security to our clients and maintain a 5-star experience.

Our Customer Experience Agents will both take inbound and make outbound calls to service customers, including scheduling services and new installations for ADT service provided through SafeStreets USA. Computer proficiency is key as you will navigate our customer management relation tool (Salesforce) to update orders, inventory equipment, collect billing, and input other various forms of customer information.

Strong interpersonal skills are also necessary as you will coordinate with both technicians and customers alike to resolve any issues hindering installation or a new service.

Job Type: Full-time (Possibility for part-time based on experience/schedule)

Hourly: $11.00 - $13.00 (Based on experience + bilingual ability, with opportunity to grow up to $17.00 as skills are developed)

- Supplemental pay available through commission

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability
• Ability to commute/relocate:
• Rexburg, ID 83440: Reliably commute or planning to relocate before starting work (Required)

Applicants have rights under Federal Employment Laws.

FMLA - https://www.dol.gov/agencies/whd/fmla

EEO - https://www.eeoc.gov/history/equal-employment-opportunity-act-1972

EPPA - https://www.dol.gov/agencies/whd/polygraph

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.