Technical Support Analyst

Technical Support Analyst

At SafeRide Health, we are redefining access to care for America's most underserved populations. As a Technical Support Analyst, you'll be the first line of support for SafeRide employees across the country, helping them resolve IT issues and stay connected to the systems they need to serve our members. You'll provide excellent help desk support while learning core IT infrastructure processes in a fast-paced, mission-driven environment. This is an entry-level, onsite role in our San Antonio office with room to grow as part of our expanding IT Infrastructure team.

Job Responsibilities:

• Deliver Tier 1 technical support via ticketing system, phone, or in person for issues related to desktop software, hardware, networking, and peripherals
• Support and maintain user workstations (Windows and Apple), mobile devices, and applications
• Assist with onboarding new employees by setting up accounts, devices, and access
• Monitor, log, and track help desk tickets, escalating as needed and setting clear expectations for resolution
• Contribute to IT documentation, including user guides and troubleshooting job aids
• Communicate proactively with teammates and leadership about service interruptions or issues
• Participate in the after-hours/on-call support rotation as scheduled
• Uphold a service-oriented approach and foster respectful, collaborative working relationships

Required Qualifications:

• High School Diploma or GED
• Basic to intermediate experience with both Apple and Windows operating systems
• Basic to intermediate experience with Office 365 tools (Outlook, Teams, SharePoint, etc.)
• Basic understanding of Wi-Fi setup and troubleshooting
• Ability to lift up to 25 lbs.
• Must be located in or able to commute to San Antonio, TX

Preferred Qualifications:

• Experience using a help desk ticketing system
• Exposure to enterprise IT environments or MSPs
• Interest in pursuing a career in IT support or infrastructure

Benefits:

• Competitive salary and annual bonus opportunities
• Remote with flexible hours
• Comprehensive health, dental, and vision insurance
• 401(k) with company match
• Generous PTO, paid company holidays, and paid parental leave
• Career growth opportunities in a mission-driven organization

About Us:

SafeRide Health is a technology and services company dedicated to reducing barriers to care by improving the delivery of non-emergency medical transportation to people across America. SafeRide employs proprietary technology, paired with a nationwide network of vetted transportation providers. This enables payers and health systems to deliver cost-effective, on-demand transportation intelligently, enhancing the patient experience in the process. SafeRide serves the largest Medicare Advantage, Medicaid, and provider programs in the country.

If you're ready to be an integral part of a team making a difference, SafeRide Health awaits.