Senior Implementation Analyst

Sabre Senior Implementation Manager

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions.

Simply put, we connect people with moments that matter.

Team Description

Sabre Corporation launched Sabre Direct Pay, an innovative payments hub designed to maximize value from every transaction. Sabre Direct Pay allows our clients to pay anyone, anywhere and integrates seamlessly into their current workflows with the goal to change how travel payments is today to the benefit more of our customers.

Role and Responsibilities

The Senior Implementation Manager role will be leading the implementation and activation of Sabre Virtual Payments customers. You will work with internal and external teams to ensure our customers get the best service, projects are delivered on time and our processes are in a continuously improving mode. You will have a customer centric mindset to bring additional value or simplification to the customers.

What will you achieve?

Managing implementation activities for all SDP customers

Coordinate with internal and external teams (addressing certain implementations and support levels)

Manage the whole implementation process for complex-big customers

Identify product customization needs to support the implementation. Coordinate these customizations with the product team to ensure customer satisfaction and deadlines

Train the customer in the solution and reporting

Ensure first transactions to consolidate the activation of the customer

Managing second level support occasionally

Support SLAs and response time measurements

What's in it for you?

Opportunity to have real influence in a travel fintech team that will become a game changing item in our industry

Get a deep understanding of the B2B Travel Payment industry and being able to influence how customers make best use of our products

Be part of one of the world's largest Travel and Hospitality technology company

Opportunity to Partner, Interact and network with many important players in the payments ecosystem in both finance and technology, which includes banks, fintechs, card networks, C-Level of Travel agencies, including OTAs (Online Travel Agencies), Leisure and Business agencies and key stakeholders Sabre

Qualifications and Education Requirements

Advanced English level both verbal and written.

Understanding of the Travel Industry and the GDSs dynamics.

Experience with Online, Leisure and Business travel agencies.

Customer focus mindset.

Exceptional communication ability.

Strategic and Analytical thinking with willingness to challenge the status quo in order to improve processes.

Strong interpersonal skills, comfortable engaging with senior team members and customers.

Capable of managing and prioritizing several competing tasks.

Positive attitude, willing to learn and step out of the comfort zone.

Nice to Have Skills:

Knowledge of Operations area in Payments: KYB process, implementation and customer success.

Knowledge and experience on process improvement.

Knowledge on Payments and Travel Payments is a plus.

Benefits

Work in modern Zonamerica campus alongside all the amenities it has to offer!

Annual Performance bonus plans.

Development opportunities in country or globally.

We offer a competitive private health insurance for employees and eligible children.

Extra Paid Time Off (5 extra days each year).

3 month paid parental leave (12 weeks for fathers/ 18 weeks for mothers).

Daily meal allowance.

End of Year Break.

Life Insurance.

Corporate Social Responsibility opportunities.

Recognition and acknowledgement programs.

Fun employee engagement and development events.