Customer Service Supervisor

Supervisor Logistics

Under the responsibility of the manager, the supervisor logistics is responsible to supervise, coordinate and oversee the logistics operations and provide coaching, development and training to the staff members. The successful candidate must be able to provide recommendations for improvements to the facility, equipment, machinery, and processes. They will be accountable that the staff is performing to standard and has to ensure that progress is made to achieve the business objectives.

Essential functions include supervising, coordinating and overseeing day to day logistics operations; planning and reviewing, in collaboration with the logistics manager, all logistics processes, ensuring that they meet the company standards and customer service specifications. The supervisor logistics is also accountable for site key performance indication (kpi) and working in collaboration with the customer in all aspects of operations.

Additional responsibilities include meeting regularly with team members collectively, as well as on an individual basis to monitor progress towards meeting objectives, track performance, coach and counsel as well as recognizing team and individual successes. The supervisor logistics cultivates team spirit with a diversity and inclusion initiative and promotes cooperation by seeking opportunities to improve internal processes. They carry out performance evaluations of the team members and recommend performance awards and/or merit increases when appropriate. The supervisor logistics understands labor agreement and maintains positive labor relations with all employees. They are responsible for the implementation of health & safety and security initiatives, practices and behaviors and adherence to company rules and policies. The supervisor logistics provides appropriate orientation for employees and leads hands and gives them the information, technology and any material necessary to perform their jobs.

Skills and abilities include instilling commitment to organizational goals, strong planning skills, results oriented, effective leadership skills, motivating skills, effective interpersonal skills, diverse team environment, strong verbal and written communication skills, a high degree of initiative, ability to create and maintain professional relationships within all levels of the organization, ability to work independently and as a member of a team, flexibility to operate and self-driven to excel in a fast-paced environment, capable of multi-tasking, highly organized, with excellent time management skills, detail oriented with excellent follow-up practices.

Qualifications include a high school diploma/ged required, one (1) year or more experience in transportation, warehouse or distribution environment preferred, 0 to one (1) year direct supervisory/leadership experience required. Dot regulated no.