Customer Service Representative Team Lead

Customer Service Representative Team Lead

We are immediately hiring a Customer Service Representative Team Lead in Garden City, GA for our Supply Chain Solutions division. Apply here today to speak with a Recruiter about the position and perks of joining our Ryder Ever Better Team.

Ryder E-Commerce (formerly Whiplash) is the nation's leading provider of omnichannel and e-commerce distribution solutions at the point of entry and into the domestic supply chain. We specialize in end-to-end national logistics services, extensive value-added warehousing services, and integrated omnichannel and e-commerce fulfillment.

Here are a few of the many benefits when working with us:

• Medical, Dental, Vision Benefits start at 30 Days
• 401 (K) Savings Plan with a company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and Paid time off within your first year
• Up to 12 weeks paid maternity leave

Under supervision from a manager, the Customer Service Representative Team Lead provides oversight of the Customer Service Department and ensures compliance with Ryder policies and procedures.

Essential Functions:

• Lead assigned personnel and ensure CS tasks and functions are completed to maintain customer satisfaction.
• Interacts with customers and contractors, answering questions regarding shipment times, product cuts, loads not picked up by the carrier, and damage claims, problem solving.
• Conduct accuracy/quality reviews of CS processes to ensure that quality is being maintained.
• Assist with training employees in processes when necessary.
• Ensure that any escalated issues are handled either personally or brought to the attention of manager for resolution.
• Perform and support all job requirements as directed by supervisor and/or manager, assist with daily CS tasks.

Additional Responsibilities:

• Performs other duties as assigned.

Skills and Abilities:

• Demonstrates excellent judgment and decision making skills
• Ability to effectively solve problems and challenges that satisfy customers
• Strong verbal and written communication skills
• Excellent organizational skills

Qualifications:

• H.S. diploma/GED required
• Three (3) years or more customer service experience within a warehouse required
• Three (3) years or more experience as a supervisor or lead required

Travel: None DOT Regulated: None

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.