Associate Analyst, Customer Accounts

Analyst, Customer Accounts

Accelerate your career at RXO. RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As an Analyst, Customer Accounts in at RXO, you will be responsible for analyzing carrier aging's and working with our operations teams to ensure all customer loads are accounted for and billed properly. On our team, you'll have the support to excel at work, and the opportunity to build a rewarding career.

What your day-to-day will look like:

• Maintain customer profile information and enter loads from customer tenders into the Freight Optimizer system
• Update account managers on problem loads and what actions have been taken
• Monitor daily carrier manifest and aging reports
• Validate all load data prior to marking loads delivered, for accounting purposes
• Investigate product overages, shortages, damages, and complete appropriate documentation
• Audit carrier freight bills and interpret tariffs and contracts
• Investigate any errors on freight bills such as duplicate carrier billing
• Facilitate and improve the efficiency of the routing of freight bills and billing cycle time

At a minimum, you'll need:

• Bachelor's degree or equivalent related work or military experience

It'd be great if you also have:

• General knowledge of auditing customer accounts
• Experience writing routine reports and correspondence

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.