Account Manager: Truckload

Logistics Coordinator/Account Manager

RS Group/Staton Logistics is a leading provider of comprehensive logistics solutions dedicated to delivering top-notch services to our clients. As a Logistics Coordinator/Account Manager, you will play a crucial role in ensuring the seamless operation of our logistics services while fostering strong relationships with our clients.

Key Responsibilities:

1. Account Management:

   • Develop and maintain strong relationships with clients to understand their logistics needs and expectations.
   • Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
   • Monitor and manage client accounts to ensure high levels of satisfaction and retention.

2. Logistics Coordination:

   • Plan, coordinate, and oversee logistics operations in our Truckload team.
   • Ensure timely and accurate delivery of goods to clients, optimizing routes and transportation methods.
   • Collaborate with internal teams.

3. Problem Solving and Issue Resolution:

   • Proactively identify potential issues in the operations and implement effective solutions.
   • Handle any logistics-related problems that arise, ensuring minimal disruption to client services.
   • Communicate effectively with clients regarding any changes or delays in delivery schedules.

4. Data Management and Reporting:

   • Maintain accurate records of all logistics activities.
   • Generate regular reports on logistics performance and present findings to management and clients.
   • Utilize logistics software and systems to track and manage shipments, ensuring data integrity.

5. Continuous Improvement:

   • Stay up-to-date with best practices in logistics and supply chain management.
   • Identify opportunities for process improvements and implement changes to enhance service quality.
   • Participate in training and development programs to continuously improve skills and knowledge.

Qualifications:

• Proven experience in logistics coordination and account management, preferably in a third-party logistics (3PL) environment.
• Strong understanding of logistics operations, including transportation, warehousing, and distribution.
• Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
• Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
• Proficiency in logistics software and Microsoft Office Suite (Excel, Word, PowerPoint).
• Detail-oriented with strong organizational skills and the ability to work under pressure.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional growth and development.
• A supportive and collaborative work environment.
• The chance to be a part of a dynamic and growing company in the logistics industry.