Medical Equipment Driver & Customer Service

Join a Leader in Home Healthcare

At Rotech Healthcare Inc., we’re more than a medical equipment provider—we’re a trusted partner in patient care. As a national leader in ventilators, oxygen therapy, sleep apnea treatment, wound care, diabetic solutions, and other home medical equipment, we empower patients to manage their health from the comfort of home.

With hundreds of locations across 45 states, our team delivers high-quality products, exceptional service, and compassionate support that helps patients live more comfortably, independently, and actively. Whether you're a clinician, technician, or healthcare administrator, your work at Rotech directly improves lives.

We are seeking a dedicated Customer Service Technician to join our team. In this position, you are responsible for the delivery, set up, and maintenance of medical equipment, oxygen, and supplies, and the instruction to patients and/or caregivers concerning proper use and maintenance of equipment. Position is also responsible for providing customer service over the phone and in-person to patients and referral sources.

Essential Job Duties and Responsibilities

Adheres to company policies and procedures in regards to using personnel protective safety equipment

Assists with updating respiratory grid

Available for on-call assignments as needed

Completes all necessary delivery forms and paperwork including, but not limited to invoices, work orders, manifests and logs, patient care instructions, route sheets, etc.

Coordinates verification of Medicare, Medicaid, and private insurance coverage information

Delivers, sets up and maintains equipment at the delivery address using company/personal vehicle

Develops and maintains working knowledge of current products and services offered by the company and all applicable governmental regulations

Educates the patient and/or caregiver on the safe use and maintenance of the delivered items

Maintains assigned company vehicle in a clean and safe working condition

Maintains referral log

Manages all aspects of intake: answering the phone and receiving faxes, collecting patient and referral source information, data input into IMBS, printing tickets, assembling charts and processing paperwork

Monitors office supplies

Observes additional needs that the patient may have and reports same during morning meeting

Prepares CMNs/SOPs for Sales Reps and documents on tracking log

Prepares complete and accurate files for Billing Department

Prepares tickets for daily routes

Provides service for walk-in patients

Reports equipment hazards and/or product incidents as required

Works with location personnel to coordinate deliveries

Ability to work cooperatively with others

Deal politely with patients and referral sources

Manage several tasks at once

Performs other duties as assigned

Travel

Travel via company/personal vehicle required to patient’s homes for set-ups and reoccurring delivery

Use of a personal vehicle may be required for deliveries, all miles driven for company purposes will be eligible mileage reimbursement

Employment is contingent on

Background investigation (company-wide)

Drug screen (when applicable for the position)

Valid driver’s license in state of residence with a clean driving record (when applicable for the position)

Required Education and/or Experience

High school diploma or GED equivalent, required

Preferred Education and/or Experience

Experience with medical equipment, preferred

One year of related work experience, preferred

Medical terminology, preferred

Skills and Competencies

Accurately perform simple mathematical calculations

Effectively communicate in English; both oral and written

Interpret a variety of communications (verbal, non-verbal, written, listening and visual)

Maintain confidentiality, discretion and caution when handling sensitive information

Multi-task along with attention to detail

Self-motivation, organized, time-management and deductive problem solving skills

Work independently and as part of a team

Machines, Equipment and Technical Abilities

Email transmission and communication

Internet navigation and research

Microsoft applications; Outlook, Word and Excel

Office equipment; fax machine, copier, printer, phone and computer and/or tablet

Mechanically inclined for the repair and troubleshooting of equipment

Successfully demonstrates loading, unloading and proper tie down procedures as per company policy of transported cargo

Understands use of all applicable home respiratory equipment and supplies

Physical Demands

Lift and carry office equipment at times

Requires sitting, walking, standing, talking and listening

Requires close vision to small print on computer and/or tablet and paperwork

Requires lifting (minimum of 65 pounds) and transporting of patient equipment

Requires contact with patients and equipment with potential exposure to contagious pathogens

Requires driving a company/personal vehicle for the majority of the workday

Required to comply with Rotech Respiratory Protection & N95 Mask Fit Testing Policy

Medical Evaluation and Fit Testing Compliance in a timely manner

Annual Recertification

Keep face clean-shaven to ensure N95 Mask face-seal protection per OSHA guidelines

Benefits

Generous paid time Off and paid holidays

Overtime pay for non-exempt hourly positions based on business needs

Commission for Account Executives

Fixed and variable rate car reimbursement for Area Managers and Account Executives

Employee discount program

Employee recognition program

Bonus and incentive opportunities

Mileage reimbursement (when applicable for the position)

Telephone reimbursement (when applicable for the position)

EAP

401k, HSA and FSA/Dependent Care FSA

Medical, Prescription, Dental and Vision

Life Insurance, Disability, Accidental death, Identity protection and Legal services

Meru Health Mental health and Mercer SmartConnect Medicare programs

Livongo Diabetes and High Blood Pressure programs

Healthcare Bluebook and RX Savings solutions programs

HEPB and TB vaccinations