Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions, and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services, and outstanding customer care through hundreds of locations across 45 states.
Job Summary: We are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks related to the intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement. Essential duties include:
Qualifications: Employment is contingent on background investigation, drug screen, and valid driver's license in state of residence with a clean driving record. Required education and experience include a high school diploma or GED equivalent. Preferred education and experience include experience with medical equipment, medical billing practices, and administrative record management. Skills and competencies include accurately performing simple mathematical calculations, effective communication in English, interpreting a variety of communications, maintaining confidentiality, multi-tasking along with attention to detail, and self-motivation.
Physical Demands: Lift and carry office equipment at times, requires lifting and transporting of patient equipment, requires contact with patients and equipment with potential exposure to contagious pathogens, requires sitting, walking, standing, talking, and listening, requires close vision to small print on computer and/or tablet and paperwork.