Medical Billing Customer Support 1st SHIFT Remote - Remote Eligible

Customer Support Specialist – CPAP Centralized Care Team (REMOTE)

Support Patients. Simplify Care. Work from Home.

Are you passionate about helping patients navigate their healthcare journey? Rotech Healthcare Inc. is seeking a detail-oriented and compassionate Customer Support Specialist to join our CPAP Centralized Care Team. This fully remote role is ideal for individuals with healthcare experience who thrive in a fast-paced, patient-focused environment.

As the first point of contact for new patients, you’ll play a critical role in ensuring accurate intake, insurance verification, and seamless coordination of respiratory therapy services.

What You’ll Do - Essential Job Functions

• Serve as the first line of support for patients, referral sources, and internal teams.
• Manage new order intake, ensuring accuracy in clinical, billing, and care-related documentation.
• Verify insurance eligibility and obtain authorization for services and equipment.
• Conduct patient satisfaction calls and act as a patient advocate to resolve concerns.
• Educate patients on products and services, including CPAP therapy.
• Maintain compliance with Medicare, Medicaid, and private insurance regulations.
• Coordinate order fulfillment with field locations and ensure timely service delivery.
• Perform quality assurance checks to meet documentation and medical necessity standards.
• Work extensively within proprietary systems (eIntake, IMBS) to manage patient records.

Position Details

• Pay: Starting at $15.25/hour + Quarterly Bonus Opportunities
• Schedule: Monday – Friday, 8:00 AM – 5:00 PM CST
• Location: 100% Remote – Work from home starting day one

What You Bring

• Experience in healthcare administration, patient intake, or insurance verification
• Strong communication and customer service skills
• Attention to detail and ability to manage multiple tasks
• Familiarity with medical terminology and durable medical equipment (preferred)
• Ability to work independently in a remote environment

Ready to make a difference from home? Apply today and help us deliver care that empowers patients.

Employment is contingent on background investigation (company-wide), drug screen (when applicable for the position), and valid driver’s license in state of residence with a clean driving record (when applicable for the position).

• High school diploma or GED equivalent required
• One to three years of related prior work experience in a team-oriented environment
• Experience in medical field and administrative record management
• Strong customer service background

Skills, Knowledge and Abilities

• Effectively communicate in English; both oral and written
• Helpful, knowledgeable and polite while maintaining a positive attitude
• Interpret a variety of communications in English (verbal, non-verbal, written, listening and visual)
• Knowledge of medical billing practices and of billing reimbursement
• Maintain confidentiality and practice discretion and caution when handling sensitive information
• Medical terminology
• Multi-task along with attention to detail
• Self-motivation, organized, time-management and deductive problem solving skills
• Sense of urgency and responsiveness to physicians, location employees and patients
• Work independently and as part of a team

Physical Demands

• Lifting of 10lbs.
• Requires sitting, walking, standing, talking or listening; extensive hours sitting at a desk
• Requires close vision to small print on computer and or paperwork; extensive hours working on the computer

Machines, Equipment and Technical Abilities

• Email transmission and communication
• Internet navigation and research
• Microsoft applications; Word and Excel
• Office equipment; fax machine, copier, printer, phone and computer / tablet

Benefits

• Generous paid time off and paid holidays
• Overtime pay for non-exempt hourly positions based on business needs
• Commission for Account Executives
• Fixed and variable rate car reimbursement for Area Managers and Account Executives
• Employee discount program
• Employee recognition program
• Bonus and incentive opportunities
• Mileage reimbursement (when applicable for the position)
• Telephone reimbursement (when applicable for the position)
• EAP
• 401k, HSA and FSA/Dependent Care FSA
• Medical, Prescription, Dental and Vision
• Life Insurance, Disability, Accidental death, Identity protection and Legal services
• Meru Health Mental health and Mercer SmartConnect Medicare programs
• Livongo Diabetes and High Blood Pressure programs
• Healthcare Bluebook and RX Savings solutions programs
• HEPB and TB vaccinations

Make the Right Move and Submit your Resume Today! The hiring manager reviews resumes and contacts applicants that have related experience to the applied position.

Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.