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HELP DESK Analyst
Provide technical support to retail stores, warehouses, and corporate personnel
Henderson, North Carolina, United States
Entry Level
1 month ago
Roses Discount Stores
Regional discount retailer offering low-priced apparel, home goods, groceries, and seasonal merchandise in a no-frills shopping environment.
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Help Desk Analyst
Provide technical and operational support through phone and ticketing systems for issues reported by retail stores, warehouses, and in-field associates, including District Managers, Regional Vice Presidents, Special Projects teams, Trainers, and all corporate office personnel.
Responsibilities include:
- Troubleshooting hardware, software, and network issues.
- Documenting and tracking incidents.
- Coordinating with internal departments to ensure timely resolution
- Maintaining a high level of professionalism and service quality in all interactions.
Qualifications for this position include:
- Up to one year of related experience
- Demonstrated proficiency with Windows software
- Good communication and analytical skills
- Ability to work rotating shifts
- High School diploma or GED
- Understanding of Variety's cash register systems a plus
About Roses Discount Stores
Regional discount retailer offering low-priced apparel, home goods, groceries, and seasonal merchandise in a no-frills shopping environment.