Practice Support Analyst (litigation Support / E - discovery)

Practice Support Analyst (Litigation Support / E-Discovery)

Location: Akron

Reports To: Director of Practice Support / Litigation Support Manager

Status: Full-time, Exempt

About the Role

We are seeking a Practice Support Analyst to join our Litigation Support team. This is a dynamic, hands-on role providing direct support to attorneys and clients in high-stakes matters. The position blends technology skills with client service, offering opportunities to work at trial, manage E-Discovery platforms, and deliver innovative solutions to complex litigation challenges.

Key Responsibilities

• Serve as "hot-seat" operator at trial, providing real-time presentation of exhibits, depositions, and video evidence.
• Support the firm's E-Discovery initiatives using Relativity (or other platforms): data management, processing, review support, and document production.
• Provide technical support for Zoom depositions and hearings, including exhibit display.
• Assist with firm initiatives requiring technical expertise, including conference and meeting support, PowerPoint design, video editing, survey creation, and other technology needs.
• Provide training to attorneys and staff on Relativity, E-Discovery workflows, and courtroom technology.
• Track client work and record time entries for billing.
• Partner with attorneys to develop creative technology solutions for litigation and document management challenges.
• Perform other related duties as assigned.

Skills & Qualifications

• Strong technical aptitude, including hardware/software troubleshooting; must be able to independently manage courtroom technology (laptops, projectors, document cameras).
• Flexibility to travel and work extended or irregular hours as case demands require. Primarily Mid-West and Florida.
• Exceptional interpersonal and communication skills; ability to explain technical concepts clearly to attorneys and clients.
• Ability to remain calm and thoughtful in stressful situations.
• Demonstrated project management and organizational ability, with strong attention to detail.
• Hands-on experience with Relativity or other E-Discovery platforms preferred.
• Prior experience supporting trials, depositions, or E-Discovery strongly preferred.
• Bachelor's degree or extensive industry experience in litigation support, information systems, or related field preferred.
• At least 3-5 years of related experience.