Intern - Service Desk Technician

Intern - Service Desk Technician

Repeatedly voted one of Montreal's Top Employers and Employer of the Year for the 2022 Mercuriades Awards, Rodeo FX is a high-end creative company offering services in visual effects, advertising, animation, and experiential.

Nominated for multiple Emmy® Awards for its work on the series Stranger Things season 4, Avatar: The Last Airbender and The Lord of The Rings: The Rings of Power, the independent, Oscar®-winning company boasts close to 800 artists crafting from studios in Montreal, Québec City, Toronto, Los Angeles and Paris.

Rodeo FX is a creative partner to the world's best storytellers including Netflix, HBO, Disney, Marvel, Amazon Studios, Warner Bros. and Sony, and has collaborated on ads for YouTube, NBC and Apple. Current projects include Dune: Prophecy, Silo Season 2 and Sonic 3. Recently released projects include The Rings of Power Season 2, Venom: The Last Dance, Taika Waitit's Time Bandits, and House of the Dragon Season 2.

Work arrangements: As a company founded and led by an artist, creativity above all guides us. Our mission is to provide our talents with the freedom and resources they need to deliver quality work and thrive in a stimulating, caring environment. While we require employees to be present in the studio at least three days a week, we maintain flexible work arrangements for the remaining days. This balance ensures that we foster collaboration, maintain our vibrant culture, and encourage in-person interaction and teamwork.

Job Description

The Service Desk Technician Intern assists the IT team in supporting VFX artists and production teams. Under supervision, they contribute to workstation setup, basic troubleshooting, ticket tracking, and equipment installation. This internship provides hands-on experience in a high-demand technical environment and an opportunity to discover the inner workings of an international-level VFX studio.

Main Responsibilities

Technical Support

• Receive and document support requests using the ticketing system.
• Perform initial diagnostics for simple hardware and software issues (network connectivity, peripherals, account access).
• Escalate more complex incidents to the Service Desk team.
• Support communication with users (ticket updates, follow-ups on solutions).

Workstations

• Assist in preparing and configuring workstations for new artists (basic setup for Windows/macOS/Linux).
• Follow internal procedures for software deployment.
• Verify network connectivity and peripheral functionality (monitors, tablets, audio devices).

Desk Installations

• Assist the team with internal desk moves: basic wiring, connecting monitors and peripherals, simple cable management.
• Help maintain a clean and safe workspace during rearrangements.

Post-Production Support

• Assist in preparing projection and review rooms (connections, screens, basic calibration).
• Monitor workstation functionality during internal review sessions.

On-Call Support

• Observe emergency response procedures (no direct intervention without supervision).
• Document any issues encountered during after-hours support for learning purposes.

Qualifications

• Ongoing or recent studies in IT, networking, technical support, or a related field.
• Basic knowledge of Windows/macOS/Linux systems.
• Interest in creative environments and VFX pipelines.
• Ability to learn quickly, follow procedures, and work collaboratively.

Additional Information

• Full-time, on site, temporary contract from October 20th 2025 to January 30th 2026.

At Rodeo FX, diversity is a core value. We're committed to creating an inclusive, equitable workplace where different perspectives are embraced. Every team member brings unique insight that strengthens our creativity, challenges our thinking, and helps us deliver better work.