Customer Service Representative
Rodenhiser Home Services
Customer Service Representative (CSR)
At Rodenhiser Home Services, we've built a 90-year legacy on one powerful promise: Nice People. Great Service. And that experience begins the moment the phone rings. The Big Task We're looking for a Customer Service Representative (CSR) who understands the power of a warm welcome, a calm voice, and a well-handled call. If you take pride in delivering five-star service, thrive under pressure, and believe every customer interaction is an opportunity to make someone's day — this is your next great role. Key Sub Tasks
- Convert incoming client requests into booked service appointments.
- Respond to client requests via phone, text and email, resolving issues and promoting the brand.
- Collaborate with field and office teams to create seamless service experiences.
- Participate in training to boost booked calls.
- Maintain and update client database with complete and accurate information.
- Make outbound calls.
- Be available for On-Call duties.
Who You Are
- Highly motivated – friendly, composed, and confident on the phone.
- Detail-oriented, organized, and able to handle multiple priorities.
- A problem solver with analytical skills.
- A great communicator with strong verbal and written communication skills.
- IT competent: proficient with computer and phone systems.
- High school education or equivalent.
- Two years' proven track record in customer service, preferred.
What We Offer
- A career with purpose and growth in a respected, family-owned business.
- A supportive team that takes pride in helping clients and each other.
- Leadership that values your voice, your time, and your future.
- A culture where Nice People deliver Great Service – and it starts with you.
Rodenhiser offers competitive wages, 401(K); Generous Paid Time Off; holiday pay; bonuses; health, dental, life and AD&D insurance; short-term and long-term disability and all are included in our comprehensive benefit package. Join the team where your voice matters and your work makes a difference.