Senior IT Support Specialist
Rocket Lab USA
Senior IT Support Specialist
Rocket Lab is an end-to-end space company delivering responsive launch services, complete spacecraft design and manufacturing, payloads, satellite components, and more – all with the goal of opening access space. The rockets and satellites we build, and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations.
Our Electron rocket has become the second most frequently launched U.S. rocket annually and has delivered more than 230 satellites to orbit, all while we work to develop Neutron, our upcoming medium-lift, reusable launch vehicle for larger constellation deployment. Our Space Systems business designs and builds our extensive line of satellites, payloads, and their components, including spacecraft that have been selected to support NASA missions to the Moon and Mars and components used on the James Webb Space Telescope.
About The Role
Rocket Lab's IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations.
The Senior IT Support Specialist, works closely with the IT Client Services Team Lead, and multiple IT teams, including Infrastructure and Launch, in a fast-paced and dynamic environment. You will be the senior on-site support person for the staff at our Auckland Production Complex (APC).
Carrying out the day-to-day functions required to provide the efficient delivery of IT services to Rocket Lab
You will also be first point of contact for any onboarding of new hires to ensure they are setup and productive from day one
Provide instruction, guidance, technical support and documentation to different teams
Deliver and support IT systems through efficient management of the IT Service Desk
Build strong relationships - be the Subject Matter Expert
Provide some Launch Operation support during Launch periods
This role is ideal for someone seeking fast-tracked career progression, exposure to multiple technologies, and the opportunity to be a valued member of a vibrant, collaborative IT team.
You'll Bring The Below Experience:
2+ Years' experience in a support or service role
Has a basic understanding and has experience in following a framework for service delivery such as ITIL
Operational knowledge of:
Windows and/or Linux desktop operating systems
PC hardware including the ability to assemble and dissemble desktop PCs
Active Directory and Group Policy
Understanding of networking infrastructure
Virtualization technologies, public / private cloud
These Skills Would Be Nice To Have:
Certifications in CompTIAA+ or ITIL would be highly desirable
Windows and/or Linux server (Ubuntu/Debian) enterprise environments
Cloud based technologies: Azure, AWS, O365, etc
Security Frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc.
If you meet most or all of the above requirements apply now! All applications are reviewed and considered.