Customer Service - Assistant Manager

Assistant Customer Service Manager

The Assistant Customer Service Manager provides support to the front end by assisting the Customer Service Manager in overseeing the daily front end operations of the store and ensuring customer satisfaction by providing skill development and on-the-job training for all front end associates. This person supports established company policies and standards to ensure that programs, procedures and policies are followed. This individual provides the highest level of quality service by creating a pleasant and friendly atmosphere while treating each and every customer and associate like one of the family!

Minimum qualifications include: passion for people and commitment to customer service excellence, successful experience of company training programs, initiative, work with limited supervision, make decisions, provide direction and use sound judgment to act upon opportunities to solve problems, detail oriented, organized, confident, excellent communication skills, ability to work with people of various backgrounds, personality traits and levels of authority to accomplish company goals, ServSafe certified, meet federal, state, and local age regulations in regards to the sale of alcohol and tobacco, ability to read, write, speak, and understand English, ability to work a schedule based on the business needs of the store location, ability to use computer programs and applications pertinent to front end operations, and authorized to work within the U.S.

Responsibilities include: promoting the company image as a service-oriented operation, providing an open door atmosphere conducive to high associate morale and excellent customer service, committing to the "Golden Rule" and working with associates to build a strong customer service team, assisting in providing support and direction to all customer service associates, ensuring all new customer service associates successfully complete onboarding/e-learnings and receive proper training, promoting high associate morale by treating all associates in a fair and consistent manner, assisting in planning work schedules to ensure proper service standards, overseeing and ensuring prompt, efficient and accurate checkout of customers, ensuring compliance with company policies and procedures, working actively with the customer service manager to minimize expenses and control shrink, communicating needs and problems to customer service manager, assisting the customer service manager in recognizing outstanding associate performance, assisting in coaching associates to improve areas of performance, ensuring company standards of cleanliness, safety, proper food handling practices, sanitation, and productivity are achieved, and other duties as assigned by management.

Secondary job functions include: understanding of the Point-Of-Sale with the ability to troubleshoot technical issues.

Physical demands and safety risk factors include: carrying and lifting up to 50 lbs, pushing and pulling up to 250 lbs, kneeling, crouching, crawling, sitting and reaching at waist or overhead, bending, balancing, stooping, fingering, feeling, and smelling, standing and walking on a tile or concrete floor, handling, talking, seeing, and hearing, loud noise, slippery floor surface, hazardous equipment (mechanical moving parts), contact with sharp objects, contact with skin irritant, toxic exposure (see material safety data sheet), nuisance dust fumes, sprays, and hazardous cleaning solutions, twisting of back and neck and cluttered floor surface, alarm systems, scanner, scales, adding machine, cash register, shopping cart, POS system, phones/paging system, store computer system, bagging supplies, approved cleaning supplies, U-Boat, safety cutters, continuous movement of the entire body, working environment is inside and may be outside in cold or hot temperatures that may be wet or humid.

Hiring range: $19.40 - $25.20 per hour.