IT Service Desk - Intern

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Join Roche as an IT Service Desk Intern!

Are you passionate about technology and eager to kickstart your career in IT? At Roche, we're looking for an enthusiastic IT Service Desk Intern to provide top-notch support to our end users across various environments, including Windows, Google, and Apple.

What You'll Do:

As an IT Service Desk Intern, you'll be our frontline hero, tackling a diverse range of software and hardware issues. Your main responsibilities will include:

• First-Level Support : Provide assistance for incidents and service requests through multiple channels such as phone, email, chat, and our self-service portal.
• Software & Hardware Expertise : Help with software installations, configurations, and troubleshooting across various devices (laptops, desktops, tablets, smart devices, printers, and network infrastructure).
• Knowledge Sharing : Contribute to our Knowledge Database, deliver training sessions, and facilitate forums to share your insights.
• User Advocacy : Represent our end users, escalate issues when necessary, and ensure they are well-informed and satisfied with their IT experience.
• Shift Flexibility : Work at least 20% of your time on morning or night shifts to support our follow-the-sun model.

What We're Looking For:

• Current Undergraduate Students : Enrolled in a reputable university in a relevant field of study.
• Academic Excellence : Demonstrated strong academic performance.
• Availability : Able to commit to a 6-month internship.

Why Roche?

At Roche, we're not just about cutting-edge technology; we're about fostering an environment where your IT skills can flourish. You'll have the opportunity to work with advanced technology platforms and share your knowledge in meaningful ways. Plus, you'll be part of a team that values your input and supports your professional growth.

Ready to make an impact? Join us in transforming healthcare through innovation and technology.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.