Internship Customer Support Center - Medical Laboratory Diagnostics (m/f/d)

The Position

Our Regional Customer Support Center in Mannheim is responsible for technical and application customer service for Germany, Switzerland, Austria, Belgium, the Netherlands, Greece and Turkey.

In this internship you will be part of a highly qualified team of product specialists and experience the interface between technology, IT, natural sciences and medicine. In the Customer Support Center you will help to support our laboratory systems for medical diagnostics. You will learn more about the daily business of the international Customer Support Center, including the coordination of the hotline and trainings for our customers in laboratories and hospitals in seven European countries.

You will be warmly welcomed into the team right from the start and will gain exciting insights into various areas. The focus is to guarantee a constant learning effect and challenge you while also offering the opportunity to contribute your own ideas.

Your tasks

• Support and coordination of applicative and technical service projects
• Support of workforce planning for hotline & training
• Creation and maintenance of Knowledge Management Tools
• Optimization and editing of process descriptions
• Creation of analyses and reports for controlling purposes

Your profile

• You must be enrolled in a Master's program in biology, molecular biology, biochemistry, chemistry, medicine or a comparable program
• You have experience in project management
• You are familiar with the MS Office package, particularly Excel and PowerPoint, or similar tools
• You have a keen interest in new ideas and question conventional thought patterns
• You convince with your analytical approach and have a high degree of independence and coordination skills
• You enjoy working in a team, especially in an international context.
• You have good written and spoken English skills. Ideally you speak German (at least B2).

Your benefits

• Flexible time management
• 2092€ salary per month for a full-time internship > 3 months
• Reduced meal prices (-50 %) in our employee canteen
• Networking with other students

Your application

Please upload your resume and add a motivation letter to your application. Please note, that you must be enrolled during the whole period of the internship. We are not accepting applications of students, who already finished their Master's study and are no longer enrolled at the university.

Period: from October 2025 for a period of 12 months.

We are looking forward to your application!

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Who We Are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

With more than 8,000 employees, Mannheim is the third largest Roche site in the world. It headquarters the Diabetes Care business unit and the sales organization of diagnostics products and is the hub of the worldwide diagnostics business. From your beginning with Roche, our motivated team will welcome and support you. Numerous opportunities for personal development, flexible work hours, attractive compensation packages and special family assistance programs are available.

Roche is an Equal Opportunity Employer.