[dia] Customer Success Partner

Roche Job Opportunity

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Main Tasks and Responsibilities

• Develop and execute sales strategy to increase Roche penetration in the POC diagnostic market; maintain customer relationships and troubleshoot customer problems
• Generate demand and maximize product awareness among customers
• Provide and coordinate all commercial activities in collaboration with various internal and external stakeholders such as distributors to catalyze sales strategy and enhance customer engagement and satisfaction
• Conduct and organize necessary business analysis and territory planning
• Communicate competitive market information internally
• Conduct business in full compliance to Behavior in Business and Behavior in Competition
• Other tasks as assigned by line manager

Basic Requirements of the Job

Education:

• University graduate or above in Medical Technology, Medical Device, Life Science or equivalent.

Experience:

• 5+ years of commercial experience in the POC diagnostic market, products including but not limited to hospital blood glucose, blood gas, POC clinical chemistry, immunology, coagulation.

Specific Knowledge and Skills:

• Proficient knowledge of value-based selling and stakeholder, account and distributor management for POC diagnostic products.
• Leadership skills:
• Growth mindset and a high level of perseverance
• Strong strategic thinking and business acumen
• Ability to communicate, influence and collaborate with diverse stakeholders effectively
• Effective strategic planning and organizational skills
• Self-motivating and able to work independently
• Great inter-personal skills and the ability to handle conflicts
• Strong sense of integrity
• General knowledge of marketing and product management
• Fluent in English