Customer Service Representative

Customer Service Representative

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

This role is initially for fixed-term 12 months, with the possibility to prolong. We are seeking a new colleague to join our Logistic & Supply Chain team in Diagnostics Division as a Customer Service Representative, to provide administrative and operational support for order processing and customer communication.

The Opportunity

• Process customer orders in SAP system
• Create sales orders, invoices and credit notes
• Communicate with customers to resolve operational requests or questions
• Cooperation with colleagues from logistics, finance, sales and quality (complaint handling) departments
• Provide timely information to clients and ensure smooth order flow
• Gradually learn and support other logistics-related tasks

Who You Are

• University degree in Business Administration, Logistics, Economics or related field is an advantage
• You enjoy administrative tasks, are detail-oriented, responsible and well-organized
• You have professional and customer-friendly communication skills
• Fluent in local language (Czech/Slovak native level) and good command of English (spoken and written)
• Experience with SAP (order management) is preferred
• Comfortable using Google platforms
• Proven experience in a customer-focused role (sales support, application support, customer service, training)
• Self-starter, proactive, with ability to handle conflicting priorities independently
• Motivated to develop long-term relationships with clients
• Open to continuous learning

What We Offer

• Work in a smaller, friendly team where colleagues support each other
• Possibility to work partly from home (home office)
• Full training and opportunities to grow within logistics

A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let's build a healthier future, together.

Roche is an Equal Opportunity Employer.