Account Manager Centralised Solutions

Account Manager Centralised Solutions

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

As Account Manager Centralised Solutions (intern Customer Engagement Partner) you are the face of Roche Centralised Solutions (CS) at medical laboratories and hospitals. You build sustainable customer relationships with the most important stakeholders and translate their needs into valuable solutions from our wide range of products and services.

You operate in a procurement-driven market and are continuously engaged in binding the customer in all phases of the sales process. You are a crucial link in the multidisciplinary CS team (sales, marketing, consultancy, support) and the driving force in the internal network to bring in the customer perspective. Together you ensure the sales and successful implementation of our innovations.

Roche Centralised Solutions

The central laboratory diagnostics is a mature, but dynamic market in the Netherlands with challenges around network formation, cost efficiency, and staff shortages. Roche introduces essential new innovations in the coming years. Your primary task is to identify and capitalize on the opportunities for these innovations.

What do you do?

You are co-responsible for achieving the commercial CS objectives, both for retaining existing customers and successfully launching new innovations.

Responsibilities:

• Co-develop the CS strategy and proactively create opportunities to improve the use of our solutions.
• Monitor and improve the Customer Experience (customer experience). You lead the internal organization to ensure this, in balance with business objectives.
• Act as our "ears and eyes" in the field; provide constructive feedback to ensure relevance.
• Responsible for customer communication, relationship management (Clinical Chemists, Lab Managers, directors, procurement, etc.) and contract management/execution.
• In-depth knowledge of the broader Roche portfolio and specifically the CS portfolio.

What do you bring?

We are looking for an energetic, independent and connecting professional with:

• Extensive experience with the sales, tender/RFI process and project management within complex, international organizations.
• Experience in managing complex customer situations with many stakeholders and challenging decision-making processes.
• Knowledge of sales strategies and tools and their application.
• Situational leadership to positively motivate both the customer and the internal organization towards business objectives.
• A proven growth mindset: confidently tackling challenges, solving problems and learning from complexity.
• Fluent in Dutch and professional English.
• Knowledge of the Dutch healthcare landscape (experience in central lab/clinical chemistry is a plus).

Why Roche?

For more than 125 years, Roche has been working towards a healthier future with one clear goal: "Doing now what patients need next". We believe that we can only solve the greatest medical challenges through intensive collaboration with healthcare professionals and patients.

Our impact goes beyond healthcare; we also take full responsibility for our planet. Since 2025, all our locations have been running on 100% sustainable electricity, an important milestone in our ambition to be completely climate neutral (net zero) by 2045. At Roche, you are not only working on the care of tomorrow, but also on a healthy, sustainable world.

This is what you get with us:

• An inspiring work environment where fun and social impact come together.
• An organization where your expertise is valued and where you can make autonomous decisions within your team.
• Working with a portfolio of innovative products that fundamentally transform oncology care.
• Ample opportunities for personal and professional growth; we invest in your path.
• Diversity and inclusion are in our hearts; we invite you to be yourself completely.
• Competitive terms of employment including a half 13th month, performance-based bonus, company car, 30.5 vacation days, and participation in our share plan.

Ready to make an impact?

Are you enthusiastic about this role and do you recognize yourself in this profile? Or do you have any questions? Contact our Talent Acquisition Partner, Matthijs van Heusden, via 06-41607509 or matthijs.van_heusden@roche.com, or apply directly.

Acquisition following our vacancies is not appreciated.

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Netherlands. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Roche is an Equal Opportunity Employer.