Customer Account Manager (CAM)

RJW Logistics Group Is Hiring!

RJW is dedicated to hiring and developing talent who want to make an impact and be a part of an industry-leading organization. At RJW, we are committed to our employees' success and to producing continuous innovation that drives the retail logistics industry forward.

Empower Your Future with Our Employee Ownership Program

We are thrilled to announce the launch of our Employee Ownership Program—an exciting opportunity designed to empower, motivate, and reward our dedicated team members. At RJW, we believe that our employees are the heartbeat of our success, and we want to share that success with you. Here's what you can look forward to:

• Ownership Stake: Become a co-owner of the company and take pride in knowing that your hard work directly contributes to your own financial growth and the company's prosperity.
• Financial Rewards: Enjoy the potential for increased earnings through share appreciation.
• Sense of Belonging: Feel a deeper connection and commitment to your work as you become an integral part of the company's journey and success story.
• Community and Collaboration: Join a community of like-minded individuals who are equally invested in the company's mission and vision, fostering a collaborative and supportive work environment.
• Cost: Maybe the best detail about this program is that it cost nothing to you. As long as you are employed with RJW, you will enjoy the benefits of the program. Additionally, shares will be given to you on a yearly basis based on salary.

Our Employee Ownership Program is more than just a benefit—it's a path to building a brighter, more prosperous future together. Join us in taking this exciting step forward and become a valued co-owner of RJW. Together, we can achieve greatness.

Job Purpose

The Account Manager will serve as an advocate for the customer and will assist with customer service-related questions, problems, issue resolutions to ensure customer needs are met. The Account Manager will be responsible for monitoring orders and will work directly with the Retail Customer Service Supervisor, customers, operations and sales representatives to ensure the highest standard of service. The position will report to the Retail Customer Service Supervisor. Proactively engage with customers to build strong working relationships and maintain an open dialogue at all times via customer touch points.

Additional Responsibilities

• Track, follow-up, and resolve the customers' outstanding issues in a timely manner.
• Prepare documentation and reports for the customer base such as customer QBR's
• Assist directly with departments to ensure customers' requests are being answered.
• Assist in training peers on improving customer interactions and customer support services.

*Other duties may be assigned as needed

Qualifications

• 2-year experience in customer service field preferred but will train.
• Excellent phone etiquette
• Excellent verbal communication skills
• Punctual
• Able to work with minimum supervision
• Should be customer service driven
• Working knowledge of Microsoft Office (Word, Excel, Outlook, Access and PowerPoint)
• Able to multi-task

*Professional appearance

Education and/or Experience Required

• High School education required.
• College or some college preferred.

Benefits

• 401(k) matching
• Medical/Dental/Vision insurance
• Employee discount
• Flexible spending account
• Health savings account
• Paid time off
• Sick Days
• Long-term Disability Insurance
• Short-term Disability Insurance
• Accidental Insurance
• Critical Illness Insurance
• Disability Insurance

This is not the JD in its entirety.