Systems Support Analyst - Remote Eligible

Systems Support Analyst

The Systems Support Analyst supports the reliability and efficiency of IT systems critical to insurance operations. This role focuses on configuring and customizing business platforms to align with operational needs across departments such as underwriting, finance, and compliance, and ensuring the smooth day-to-day operation of internal platforms. The ideal candidate combines technical proficiency with an understanding of business processes, particularly in a regulated insurance environment.

Your Impact

• System Administration: Assist in the configuration, maintenance, and optimization of systems, including CRM (e.g., Salesforce) and claims platform (e.g. Origami). To include development, testing, and implementation of requests/improvements.
• User Support: Provide technical support to resolve system issues or user requests.
• Data Management: Support data integrity by performing regular audits/reports, updates, and clean-ups in systems.
• Process Improvement: Solicit feedback from teams, including surveys, documentation, and recommend process improvements to optimize the use of systems, by way of meetings or presentations.
• Documentation: Assist in the management of user guides, training materials, SOPs, and system documentation/manuals.
• Project Support: Work on system-related projects, such as implementing new tools or features, under the guidance of senior team members.
• Security and Compliance: Follow security protocols and assist in ensuring systems comply with company policies and industry standards.

Successful Candidates Will Have:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
• 1–3 years of experience supporting business software applications, preferably in insurance, financial services, or other regulated industries
• Familiarity with common insurance platforms, databases, or low-code systems is a plus (e.g., policy admin systems, Salesforce, DocuSign, or workflow tools)
• Experience with Origami Risk, HubSpot, or other CRM systems.
• Understanding of HTML and/or XML language
• Salesforce Certification: Salesforce Certified Administrator, Advanced Administrator, Business Analyst, or other.
• Strong analytical and problem-solving skills.
• Familiarity with scripting languages (e.g., Python, JavaScript) or system integration tools (e.g., Zapier, APIs).
• Familiarity with business analysis tools and methodologies.
• Basic knowledge of IT security and compliance best practices.

Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.