Account Manager, Limited Lines (captives)

Insurance Account Manager

Locations:

Sparks, MD

Responsibilities:

• Client and Broker Inquiries: Respond promptly and courteously to all client and broker/producer inquiries.
• Policy Coordination: Coordinate with broker partners and clients on policy coverage, changes, and exclusions.
• Renewal Process Management: Oversee all aspects of the renewal process, including application processes, developing summaries, pricing indications, and quotes.
• Sales Collaboration: Collaborate with the Sales Team to cross-sell additional business services and refer clients to personal and financial services teams.
• Policy Review: Review policies and all related documentation for accuracy and adherence to quality standards.
• Client Assistance: Assist clients and brokers with coverage changes, certificate requests, binders, and endorsements, using each contact as an opportunity to review needs and cross-sell appropriate services.
• Client Retention Initiatives: Work with the Account Management Director to develop and implement ongoing client retention initiatives.
• Record Maintenance: Maintain accurate and compliant client records, including documentation, communications, and transactions.
• Policy Renewal and Billing: Renew policies following agency standards, verify each renewal's accuracy, and ensure all renewals are processed and billed correctly. Facilitate corrections as necessary and deliver proposals when needed.
• Non-Renewals and Cancellations: Process non-renewals and cancellation requests, aiming to retain business where appropriate.
• Industry Knowledge: Stay informed about industry developments, new products, legislation, coverages, and technology to continuously improve knowledge and performance.
• Salesforce Proficiency: Utilize the Salesforce platform for input, documentation, and performing technical tasks to expedite client service and maintain standards of compliance.
• Client Communication: Provide clear answers to clients on coverage or billing questions, including rate fluctuations or policy changes, ensuring full understanding.
• Policy Changes and Cancellations: Facilitate timely and compliant processing and notification of policy changes, cancellations, and non-renewals.
• Documentation Preparation and Review: Prepare and review related documentation, including policies, reinsurance and service contracts, feasibility analysis charts, loss runs, annual meeting documents, financial statements, and billing inputs.
• Service Provider Relationships: Maintain relationships with various service providers, including independent auditors, actuaries, attorneys, TPAs, carriers/reinsurers, reinsurance brokers, and fronting carriers.
• Technical Support: Provide technical support to client/broker-facing sales roles.
• Claims Coordination: Coordinate with the claims department to obtain loss data as needed.

Qualifications and Traits:

• Educational Background: Minimum of an Associate's degree in a relevant field; equivalent professional experience will also be considered.
• Licensing: Active P&C insurance license
• Industry Experience: Experience in captive and/or commercial insurance preferred.
• Customer Service Skills: Exceptional customer service and relationship management skills.
• Communication Skills: Excellent written and verbal communication abilities.
• Technical Proficiency: Proficiency in CRM software, particularly the Microsoft Office Suite (Word, Excel, PowerPoint). Experience with Salesforce is a plus.
• Analytical and Problem-Solving Skills: Strong analytical and problem-solving skills, with keen attention to detail.
• Multitasking Ability: Ability to multitask and prioritize in a fast-paced environment.
• Team Collaboration: Demonstrated ability to work collaboratively with team members and other departments.

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