Telephone Account Manager - Overseas - Remote Eligible

Telephone Account Manager – Overseas

Location: Remote

Reports to: Overseas Sales Manager

As the UK's favourite property platform, Rightmove aims to give everyone the belief that they can make their move. To help us achieve this, we're looking for a Telephone Account Manager to join our Overseas team.

This role will involve managing a designated account base to achieve activity, growth and customer satisfaction targets. To achieve these targets through identifying sales opportunities, delivering excellent service and proving value to maximising the retention of existing spend. A small fraction of time will be spent selling our overseas proposition to inbound leads and there may be a requirement to outbound prospect to achieve business goals.

What You'll Be Doing

• Proactively contacting overseas customers to establish and build relationships.
• Take time to truly understand their goals, challenges and needs.
• Identify training opportunities to support the relationship and conduct the relevant training.
• Be the point of contact to answer customer queries, resolve problems and provide solutions.
• Interpret and explain customers' data to help explain the value of our product and ROI.
• Utilise internal tools and data to help add value to our proposition.
• Present Rightmove products and new initiatives to customers.
• Dealing with objections and presenting alternative ways forward.
• Identify new business opportunities, present and close with a bespoke advertising solution.
• Accurately recording information in relevant databases & systems.

Who You Are

• You have consistently overachieved sales targets and KPI's
• Experienced in homeworking
• Have an understanding and able to articulate a sales process
• You are a self-motivator
• You have excellent time management and prioritisation skills
• You have the desire to adapt well to change
• Someone who takes coaching and training onboard to be the best they can be
• Analytical and confident with data analysis, and building stories around this
• Able to thrive in a hardworking and dynamic team
• Ability to manage customer expectations and deliver excellent service
• Excellent verbal and written communication skills.
• Ability to speak another language is preferred (not essential)

What's In It For You

People are the foundation of Rightmove – we'll help you build a career on it.

• Competitive compensation package.
• Cash plan for dental, optical, and physio treatments.
• Private Medical Insurance, Pension and Life Insurance, Employee Assistance Plan.
• 27 days holiday plus two (paid) volunteering days a year to give back, and holiday buy schemes.
• Hybrid working pattern with 2 days in the office.
• Contributory stakeholder pension.
• Life assurance at 4x your basic salary to a spouse, family member other nominated person in your life.
• Paid leave for maternity, paternity, adoption, and fertility.
• Travel Loan, Bike to Work scheme, Rental Deposit Loan.
• Charitable contributions through Payroll Giving and donation matching.
• Access deals and discounts on things like travel, electronics, fashion, gym memberships, cinema discounts, and more.

We want to be part of creating a more diverse, equitable, and inclusive workplace for all. We're excited to hear about your experience as well as how you will contribute to our overall culture. So, even if you feel like you don't meet all the requirements, we would still really like to hear from you!

Our vision is to give everyone the belief they can make their move. We aim to make moving simpler, by giving everyone the best place to turn to and return to for access to the tools, expertise, trust, and belief to make it happen.

We're home to the UK's largest choice of properties and are the go-to destination for millions of people planning their next move, reading the latest industry news, or just browsing what's on the market.

Despite this growth, we've remained a friendly, supportive place to work with employee #1 still working here! We've done this by placing the Rightmove How's at the heart of everything we do. These are the essential values that reflect our culture and include:

• We create value …by delivering results and building trust with partners and consumers.
• We think bigger …by acting with curiosity and setting bold aspirations.
• We care deeply …by being real, having fun, and valuing diversity.
• We move together …by being one team - internally collaborative, externally competitive.
• We make a difference …by focusing on delivering measurable impact.

We believe in careers that open doors and help our team develop by providing an open and inclusive work environment, offering ongoing training opportunities, and supporting charity fundraising events. And with 88% of Rightmovers saying we're a great place to work, we're clearly doing something right!

If all of this has caught your eye, you may well be a Rightmover in the making!

As an Equal Opportunity Employer, Rightmove will never discriminate based on age, disability, sex, race, religion or belief, gender reassignment, marriage / civil partnership, pregnancy/maternity or sexual orientation.

At Rightmove, we believe that a diverse and inclusive workforce leads to better innovation, productivity, and overall success. We are committed to creating a welcoming and inclusive environment for all employees, regardless of their background or identity, to develop and promote a diverse culture that reflects the communities we serve.