HELP DESK Specialist - CM
Rhode Island Staffing
Help Desk Specialist
McLaughlin Research Corporation (MRC) is seeking a Help Desk Specialist who will support our corporate HQ, satellite offices and employees working on-site at DoD facilities. The successful candidate must possess excellent communication and interpersonal skills, and should be comfortable working in a fast-paced, schedule driven environment.
Responsibilities:
- Provide technical support to employees including troubleshooting end-user technology problems, assisting with account set up maintenance and related operations.
- Assist IT team with technical implementations and compliance/cybersecurity initiatives
- Assist ISSM with technical implementations and audit functions
- Develops, maintains and updates technical process documentation
- Monitor and respond quickly and effectively to requests received through the IT helpdesk ticketing system
- Respond to employee support queries by phone and email
- Create step-by-step training material with screenshots for employees
- Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware
- Document internal support procedures
- Work through the problem-solving process with employees, empowering them to do the same in the future
- Perform diagnostics to efficiently resolve problems
- Report significant and recurring issues to the Network Engineer for further analysis
- Assist network engineer with resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Collect feedback to determine patterns and issues
- Off-hours availability
- Full time position, in the office for the full day, every day (7:15am - 4:00pm)
- Ability to quickly adapt to a fast paced, high work volume environment
- Ability to exhibit critical thinking skills
- Working independently and collaboratively
- Responsive
- Organized
- Attention to detail
- Self-motivated
Requirements:
McLaughlin Research Corporation offers a competitive benefit plan to employees and their eligible family members that includes health, dental, vision, life, and disability plans, paid holidays, accrued leave, accrued vacation, 401K, profit sharing, as well as, any other state or federally required benefits.
Equal Employment Opportunity Statement: McLaughlin Research Corporation is an Equal Opportunity and Affirmative Action Employer. It is our policy to recruit, hire, promote, and train for all positions without regard to age, race, creed, religion, national origin, gender identity, marital status, sexual orientation, family responsibilities, pregnancy, minorities, genetic information, status as a person with a disability, amnesty or status as a protected veteran, and to base all such decisions upon the individual's qualifications and ability to perform the work assigned, consistent with contractual requirements and all federal, state and, local laws. EEO is the Law: Applicants and employees are protected under Federal law from discrimination.