Director, Customer Account Management - Canada

UKG Director Of Sales

At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That's what we do. We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you'll get flexibility that's real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.

UKG is seeking a Director of Sales for our Customer Account Management sales organization. At UKG we foster a company culture that supports success at every level, prioritizing our employees. While the challenges are significant, UKG provides ample support for our sales teams to thrive. The rewards are equally substantial—you can confidently stand behind the solutions you sell, knowing your customers will receive top-quality service.

As the Director, you'll be accountable for helping your team exceed annual revenue goals for UKG's Pro, Dimensions, and Ready customer base in all segments, across all verticals. Your focus will be on maximizing the suite of product offerings across our customer base, client retention and satisfaction. Collaboration is key—you'll work closely with Sales peers and senior leadership across functional areas to establish strong partnerships that drive incredible success for your team and our customers. Supported by robust pre-sales and sales operations teams, this position reports directly to the VP Sales Canada.

Responsibilities:

• Meet and exceed revenue targets.
• Set and execute an aggressive sales execution strategy to generate strong annual revenue growth.
• Drive long term success with a focus on coaching, development and building high performing teams to ensure revenue growth year over year.
• Establish sales best practices and metrics for pipeline growth, pipeline accuracy and integrity, accurate forecasting, product and industry knowledge and standardized sales strategies and account reviews.
• Maintain key customer relationships and develop and implement strategies for sales.
• Create and foster a customer-first, employee-centric highly engaged culture, leading by example through UKG's values of United, Kind, and Growing.
• Conducts weekly progress meetings with each Sales Executive to review pipeline, sales activity, and obstacles.
• Fosters peer collaboration across sales team to enhance the performance of everyone.
• Provide feedback to UKG senior management on market trends and methods to become more effective in meeting our goals through deeper service to our customers.

Basic Qualifications:

• 5+ years managing a diverse team in sales, presales, or similar organizations
• Minimum of 5 years selling to C level executives

Preferred Qualifications:

• Proven experience leading or selling SaaS/WFM/HCM software solutions to C level Executives.
• Proven success working within a highly matrixed organization and establishing strong relationships across all functions.
• Strong interpersonal skills with a high degree of emotional intelligence with the ability to hire, on-board and train new Sales Executives.
• Consistently exceeded quota and team goals.
• Strong negotiation, written and verbal communication skills.
• Experience leading high-performing Sales teams within all segments.
• Bachelor's degree or equivalent
• It is an asset if you are bilingual.

Travel:

• Ability to travel up to 25%

Company Overview:

UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.

UKG is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, genetic information, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.

Accommodation in the Application and Interview Process:

For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com.