Project Leader, Customer Experience

Project Leader, Customer Experience

RH at its core is about taste, and we believe the idea of scaling taste is large and far reaching.

The RH brand attracts the best designers, artisans, manufacturers and talent in our industry, scaling and rendering their work more valuable across our integrated platform, enabling us to curate the most compelling collection of luxury home furnishings in the world. We are moving the brand beyond curating and selling products to conceptualizing and selling spaces by building an ecosystem of products, places, services and spaces that elevates and establishes the RH brand as a global thought leader, taste and place maker.

At RH we believe deeply that the "right" people are our greatest asset. We value people with high energy, who possess the ability to energize others. People who are smart, creative and have a point of view. People who see the answer in every problem, versus those who see the problem in every answer. People who are driven, determined and won't take "no" for an answer. We value team players, people who are more concerned with what's right, rather than who's right.

The Project Leader, Customer Experience works in partnership with the Senior Leadership team to drive customer satisfaction and revenue through our people, process, technology, and unparalleled service. You will ensure that all projects are completed on time, are within budget and meet top quality standards.

Your Responsibilities

• Live Our Vision, Values and Beliefs
• Support the Senior Leadership Team with daily site operations and administrative tasks
• Demonstrate a keen understanding of luxury needs and expectations
• Possess an elevated aptitude and knowledge of our products, processes and systems
• Cultivate cross-functional relationships to deliver assigned projects to a successful conclusion
• Formulates objectives and priorities, and implements plans consistent with the long-term interest of the organization in a global environment; capitalizes on opportunities and manages risks
• Resolve complex customer projects or operational issues by partnering cross functionally and ensuring all deliverables are completed in timely and quality manner
• Make a range of decisions within guidelines, with demonstrated ability to identify scenarios that require more creative solutions

Our Requirements

• 3+ years experience project management or leadership within customer service
• Poise and confidence to interact with high-end customers while maintaining confidentiality
• Ability to elevate the RH standard for customer service by ensuring the very best service levels at all times
• Excellent verbal and written communication skills
• Strong technical aptitude and comfort navigating across multiple systems
• Strong leadership skills; ability to indirectly lead and influence partners to achieve desired results and meet deadlines
• Highly advanced project management and organizational management skills including the ability to effectively manage concurrent and competing priorities in a complex, high pressure and fast paced environment
• Willingness to work a flexible schedule, including evenings, weekends and holidays