Implementation Specialist

Implementation Specialist

Reward Gateway, together with Edenred, are a global market leader in benefits and employee engagement. We help our clients and their leaders to transform employee experience that will attract, engage and retain top talent through employee benefits, strategic reward and recognition, well-being, and much more. With our shared missions of "Making the World a Better Place to Work" and "Enriching Connections, For Good". You'll be contributing to improving employee engagement and building better, stronger, and more resilient organizations to improve people's daily lives. Our shared mission guides our actions, and charts a sustainable path to a better future. In this mission, we need you to lead client Implementation projects, be responsible for a world-class onboarding to new and existing clients and be an expert on our product set.

Key Responsibilities:

• Lead SaaS implementation projects from initiation to completion, ensuring alignment with client objectives and timelines.
• Effectively manage project resources and deliverables, holding internal and external teams accountable.
• Provide creative and bespoke solutions tailored to meet clients' individual needs, consulting on program design and content to optimize effectiveness.
• Manage client and stakeholder relationships, collaborating closely with cross-functional teams including client success, sales, product, and Global support to ensure seamless implementation processes.
• Identify and troubleshoot issues effectively to ensure client satisfaction throughout the implementation process.
• Conduct training sessions and offer ongoing support to facilitate adoption and utilization by client admins and stakeholders.

Skills, Knowledge and Expertise:

• At least 2 years of experience in a client facing role
• Demonstrated experience in project management.
• Proven track record in face-to-face client relationship management.
• Strong organizational skills with keen attention to detail, adept at planning and prioritizing customer demands.
• Ability to work autonomously while fostering collaboration with diverse teams within Reward Gateway.
• Dedication to continuous learning and professional development, investing personal time and energy in skill enhancement.
• Excellent communication skills, with the ability to articulate technical concepts clearly and concisely to individuals of varying technical backgrounds.
• Demonstrated proficiency in navigating websites and online software confidently, with a strong aptitude for technology.

The Interview Process:

• Video Screen interview with a member of the Talent Acquisition Team
• Assessment
• Final interview with Head of Implementation and Implementation Team Lead

Be comfortable. Be you. At Reward Gateway, we want all of our employees to feel comfortable bringing their passion, creativity and individuality to work. We value all cultures, backgrounds and experiences, as we truly believe that diversity drives innovation. Express yourself, join our community and help us Make the World a Better Place to Work.

We hire BETTER. From perks to people, our BETTER approach to hiring earns us more trust, happier people and more world-class talent that help us to make the world a better place to work. Find out more about Reward Gateway's approach to benefits, equality, talent, technology, and empathy.

About Reward Gateway

Reward Gateway is culture and client driven. We're obsessed with putting the "Human" in HR and are proud to have been 100% dedicated to HR for over a decade. Since 2007, we've been right by the side of the world's most innovative HR people, giving them beautiful products and tools they can use to attract, engage and retain their people. The world's most successful companies treat their people differently. They generate stock market returns of twice their peers and they have half the employee turnover. 76% of CEOs recognize that employee engagement is vital to their success but only 24% say they have a highly engaged company. Bridging that engagement gap is what drives us.